Office Supervisor

2 months ago

Statesville, United States Piedmont Healthcare PA Full time
Job DescriptionJob DescriptionDescription:

POSITION OVERVIEW

The Office Supervisor position requires the talents of someone able to think quickly, communicate clearly and multi task daily. This position requires an experienced individual able to evaluate opportunities for improvement in the front office, support staff, encourage training and continue to support the many changes in healthcare. The Office Supervisor works with the Office Manager, Director of Operations, Administration and Business Services to initiate change, set a positive tone and make sure every patient has the best experience possible.


SUPERVISION RECEIVED:

Reports to the assigned Office Manager, Physicians, and/or Director of Operations


SUPERVISION EXERCISED:

Employees as assigned


ROLE AND RESPONSIBILITIES:

GENERAL

  • Manages daily operations at the office location and coordinates work activities and schedules to maximize total office potential.
  • Demonstrates a positive, helpful attitude to patients, personnel and physicians.
  • Administers policies and procedures in a timely manner and is consistent with Piedmont HealthCare’s mission, vision and values.

PATIENT CARE

  • Works with physicians and staff to create optimal patient experience.
  • Oversees and monitors patient flow, ensuring that it occurs in an efficient, cost-effective manner, while being pleasing to the patient and practical for the physicians.
  • Researches and responds to patient concerns.
  • Identifies and resolves work problems to ensure quality patient care.

STAFFING

  • Assures that appropriate/adequate staff is maintained in all areas of the practice.
  • Coordinates with Human Resources and Director of Operations for recruiting, hiring, orientating, training, evaluating and disciplining, when necessary.
  • Enhances employee morale through activities that foster a spirit of engagement within the office and that foster a sense of being a part of the Piedmont HealthCare organization.
  • Supports employee development and office growth through corporate in-services, appropriate seminars and classes with the approval of the physicians and the Director of Operations.
  • Possesses skills to perform job functions in all areas of responsibilities and has the ability to cover non-clinical workstations as needed in order to ensure no disruption in patient flow.
  • Ensures appropriate cross training of personnel to meet the needs of the Practice during absences and variations of patient flow.

COMMUNITY/MARKETING

  • Maintains relationships and serves as contact for referring physician offices.
  • Enhances practice visibility in consultation with the Marketing Department.
  • Acts as a public relations liaison for the Practice under the guidance of administration.

FACILITY

  • Responsible for inventory may include both administrative and clinical supplies.
  • Consults with Director of Operations or advisors responsible for maintaining equipment and the facility, making necessary arrangements for preventative maintenance and repairs.
  • Adheres to all OSHA standards and guidelines.

PRACTICE ADMINISTRATION

  • Implements PHC policies and procedures for the practice in order to best service the patient population and adapt to staffing.
  • Manages and promotes best practice procedures for Time of Service Collections, Unreconciled Appointments, Meaningful Use Initiatives and meet or exceed the goals outlined by the group.
  • Develops and maintains PAR level inventory controls.
  • Serves as a liaison between Administration and staff to support consistent operation procedures, keeps manuals updated and keeps clear instructions for PRN personnel on basic office procedures.
  • Prepares reports, etc. as requested by Administration, Business Services or the Accounting Department.
  • Review collection problems from patient encounters at the office and works with Business Services to resolve issues and enforce policies.
  • Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
  • Participates in professional development activities to keep current with health care trends and practices.
  • Responsible for ensuring the highest level of customer service.
  • Adheres to the standards required by the Corporate Compliance and HIPAA guidelines established by Piedmont HealthCare.

COMMUNICATION

  • Communicates with Administration to ensure a system-wide approach to policies, practices and procedures.
  • Requires 80% attendance at Office Manager meetings and participates in committees as requested.
  • Collaborates with peers to foster teamwork throughout Piedmont HealthCare
Requirements:

EDUCATION

  • High School diploma or GED, associates degree preferred
  • In exchange for associates degree, 1-2 years of medical office experience.

EXPERIENCE

  • A minimum of 3 years of health care experience.
  • Prefer 1 year of supervisory experience

KNOWLEDGE AND SKILL REQUIREMENTS:

  • Knowledge of organization policies and procedures.
  • Knowledge of practice procedures.
  • Knowledge of computer system and applications.
  • Knowledge of medical practices, terminology, and reimbursement policies.
  • Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
  • Skill in planning, organizing, delegating and supervising.
  • Skill in evaluating the effectiveness of existing methods and procedures.
  • Skill in operating a variety of office equipment and computer programs.
  • Ability to read, interpret and apply policies and procedures.
  • Ability to communicate clearly and effectively.
  • Ability to set priorities among multiple requests.
  • Ability to interact with patients, medical and administrative staff, and public effectively.

ENVIRONMENTAL/WORKING CONDITIONS:

  • Normal office environment.

PHYSICAL/MENTAL DEMANDS:

  • Requires sitting and standing associated with a normal office environment.
  • Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

  • Office Supervisor

    3 days ago

    Statesville, North Carolina, United States Piedmont HealthCare Full time

    Job SummaryThe Administrative Manager position at Piedmont HealthCare requires a highly skilled and experienced individual to oversee the daily operations of our office locations. This role involves managing staff, coordinating work activities, and ensuring the highest level of customer service.Key ResponsibilitiesStaff ManagementManage and coordinate the...

  • Office Manager

    5 days ago

    Statesville, North Carolina, United States Piedmont HealthCare Full time

    About the RolePiedmont HealthCare is seeking a highly skilled and experienced Office Supervisor to join our team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our office and providing exceptional patient care.Key ResponsibilitiesOperational Management: Manage daily office operations, coordinate...

  • Transportation Supervisor

    2 weeks ago

    Statesville, United States Lowe's Full time

    What You Will DoThe Transportation Supervisor is primarily responsible for planning outbound deliveries, inbound load scheduling to the RDC, coordinating intercompany shipments, and supervising the activities and managing performance of Transportation Associates located in the Transportation Center. In addition, the Transportation Supervisor works with...

  • Maintenance Supervisor

    2 months ago

    Statesville, United States Children's Hope Alliance Full time

    Job DescriptionJob DescriptionDescription: ** This position will commence in October 2024. Interviews and onboarding will proceed prior to this date. **SummaryThe Maintenance Supervisor will oversee the technical operations of properties repair and maintenance including all grounds and maintenance for treatment sites, leased and owned office locations, and...

  • Medical Office Assistant

    3 months ago

    Statesville, United States Piedmont Healthcare PA Full time

    Job DescriptionJob DescriptionDescription:Piedmont HealthCare locations include: Statesville, Troutman, Mooresville, Taylorsville, Hickory, Huntersville, and Charlotte.Requires medical office experience; such as, CNA or other hands-on patient experienceResponsible for assisting physicians with patient care, clerical, environmental and organizational tasks....

  • Medical Office Assistant

    3 months ago

    Statesville, United States Piedmont Healthcare PA Full time

    Job DescriptionJob DescriptionDescription:Piedmont HealthCare locations include: Statesville, Troutman, Mooresville, Taylorsville, Hickory, Huntersville, and Charlotte.We sincerely ask you to refrain from applying to multiple positions at a time as we carefully review a large number of applications daily. If your application is selected, one of our hiring...

  • Medical Office Assistant

    3 months ago

    Statesville, United States Piedmont Healthcare PA Full time

    Job DescriptionJob DescriptionDescription:This is a PRN positionPiedmont HealthCare locations include: Statesville, Troutman, Mooresville, Taylorsville, Hickory, Huntersville, and Charlotte.We sincerely ask you to refrain from applying to multiple positions at a time as we carefully review a large number of applications daily. If your application is...

  • Maintenance Supervisor

    4 days ago

    Statesville, North Carolina, United States GXO Logistics Full time

    About the RoleWe are seeking a highly skilled Maintenance Supervisor to join our team at GXO Logistics. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse facilities and equipment.Key ResponsibilitiesRepair and maintain site robotics, conveyors, and wrappers to ensure optimal performance and...

  • Maintenance Supervisor

    4 days ago

    Statesville, North Carolina, United States GXO Logistics Full time

    About the RoleGXO Logistics is seeking a skilled Maintenance Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our logistics facilities.Key ResponsibilitiesRepair and maintain site robotics, conveyors, and wrappers to ensure optimal performance.Follow and execute basic functional...

  • Maintenance Supervisor

    2 days ago

    Statesville, North Carolina, United States GXO Logistics, Inc. Full time

    About the RoleWe are seeking a highly skilled Maintenance Supervisor to join our team at GXO Logistics, Inc. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our logistics facilities.Key ResponsibilitiesEquipment Maintenance: Repair and maintain site robotics, conveyors, and wrappers to ensure optimal...

  • Maintenance Supervisor Manufacturing

    1 month ago

    Statesville, United States ZND Manufacturing Full time

    Job DescriptionJob DescriptionMaintenance Supervisor Job DescriptionCompany Overview:ZND is the largest domestic fully automated global manufacturer of temporary fence panels, catering primarily to the temporary fence rental market and temporary fence distribution channels. Our high-quality fence panels are widely used by fence contractors for temporary...

  • Board Certified Behavior Analyst

    3 days ago

    Statesville, North Carolina, United States Highlights Healthcare Full time

    Job SummaryWe are seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team as a Clinical Supervisor. As a BCBA, you will be responsible for supervising ABA staff, monitoring the effectiveness of skill-building interventions, and providing supervision to ABA Behavior Technicians.Key ResponsibilitiesSupervise ABA staff to ensure...

  • Maintenance Supervisor

    6 days ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to...

  • Maintenance Supervisor

    3 weeks ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to...

  • Maintenance Supervisor

    3 weeks ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to...

  • Maintenance Supervisor

    3 weeks ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to...

  • Maintenance Supervisor

    3 weeks ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to...

  • Maintenance Supervisor

    2 weeks ago

    Statesville, United States GXO Logistics Full time

     Logistics at full potential.  At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...

  • Guest Services Supervisor

    2 weeks ago

    Statesville, North Carolina, United States ABC Investments and Management Company Full time

    Position Overview:The Front Office Manager is responsible for overseeing the front desk operations to ensure a seamless and profitable experience for guests. This role involves managing the front office team, ensuring compliance with company policies and brand standards.Key Responsibilities:Set the standard for exceptional guest service and...

  • Guest Services Supervisor

    2 weeks ago

    Statesville, North Carolina, United States ABC Investments and Management Company Full time

    Position Overview:The Front Office Manager is responsible for overseeing the front desk operations to ensure a seamless and profitable experience for guests.Key Responsibilities:Lead and mentor front desk staff to deliver exceptional guest service and satisfaction.Manage front desk shifts and act as a liaison between clerks and upper management.Participate...