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Guest Services Supervisor

2 months ago

Statesville, North Carolina, United States ABC Investments and Management Company Full time

Position Overview:

The Front Office Manager is responsible for overseeing the front desk operations to ensure a seamless and profitable experience for guests.

Key Responsibilities:

  • Lead and mentor front desk staff to deliver exceptional guest service and satisfaction.
  • Manage front desk shifts and act as a liaison between clerks and upper management.
  • Participate in the recruitment, training, and evaluation of front office personnel.
  • Implement and uphold policies and procedures relevant to front desk operations.
  • Facilitate efficient check-in and check-out processes, ensuring guests receive the correct room type and rate.
  • Address guest inquiries and resolve complaints to exceed expectations.
  • Maintain accurate records of room availability and guest accounts using front desk software.
  • Handle cash and credit transactions responsibly, ensuring a balanced billing drawer.
  • Coordinate with housekeeping to update room status and maintain cleanliness standards.
  • Stay informed about hotel rates and competitive offerings.

Qualifications:

  • Strong customer service and communication skills.
  • Ability to work independently and collaboratively.
  • Attention to detail and strong organizational skills.
  • Previous experience in hotel management or front desk operations is preferred.

This role is essential for maintaining the high standards of ABC Investments and Management Company and ensuring guest satisfaction at all times.