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Guest Services Supervisor

2 months ago

Statesville, North Carolina, United States ABC Investments and Management Company Full time

Position Overview:

The Front Office Manager is responsible for overseeing the front desk operations to ensure a seamless and profitable experience for guests. This role involves managing the front office team, ensuring compliance with company policies and brand standards.

Key Responsibilities:

  • Set the standard for exceptional guest service and satisfaction.
  • Supervise front desk shifts and act as a liaison between clerks and management.
  • Participate in the recruitment, training, and evaluation of front desk staff.
  • Implement and uphold front desk policies and procedures.
  • Manage guest check-in and check-out processes efficiently and courteously.
  • Address guest inquiries and resolve complaints to exceed expectations.
  • Monitor guest feedback on various platforms and respond accordingly.
  • Maintain accurate records of room availability and guest accounts.
  • Ensure compliance with safety and emergency procedures.
  • Utilize effective selling techniques to promote hotel services.

Qualifications:

  • Strong customer service skills and the ability to work collaboratively.
  • Excellent communication skills, both verbal and written.
  • Attention to detail and the ability to multitask effectively.
  • Minimum of 2 years of experience in a hotel environment.

This position requires flexibility in scheduling and a commitment to maintaining high performance under pressure.