IT Field Engineer- L2

L1 / L2 Field Engineer for a Managed Service Provider (MSP) – Positive, passionate, and hardworking people needed

*** Important, please read:

• Must be authorized to work in the United States. At a minimum, this job involves routine travel to customer locations located throughout north & central New Jersey and New York City.

The Company

Olmec Systems has been providing our area with the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients.

The Position

Our focus is on supporting the Windows and MacOS-based networks of small to mid-sized businesses across all industries.

The Field Engineer position involves a mix of traveling to customer offices to provide in-person support and remote work from the Olmec office and/or the candidate's home office.

Field Engineers applying for this job opening can expect to travel to customer locations as little as one day a week or as many as 5 days a week.

Field Engineers will be exposed to and work on a wide variety of issues ranging from Level 1 (locked accounts, password resets, intermediate computer hardware & OS troubleshooting, tablet & smartphone troubleshooting, re-locating equipment, etc.) to Level 2 (general Windows server maintenance & troubleshooting, basic firewall maintenance & troubleshooting, basic LAN/WAN technology troubleshooting, administering w/ Microsoft 365 & Google Workspace, working on special projects, etc.).

Field Engineers can expect to be challenged with new technology often, with many opportunities to grow their IT skillset and understanding. Field Engineers can expect to work closely with senior engineers on L3 / L4 issues, providing hands-on assistance.

The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.

We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.

Why You Should Apply

• Competitive compensation, medical/dental/vision benefits, generous PTO, 401K w/ employer match
• Short-term & long-term disability benefits
• Life insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Excellent growth and advancement opportunities
• Paid training and certifications
• 40-hour workweek with paid overtime
• Fun, relaxed work environment

We Are Looking For Someone Who:

• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required – Candidates must be detail-oriented
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Takes pride in their work at all times, whether the task at hand is simple or complex
• Possesses strong critical thinking skills
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
• Takes great pride in their work, no matter what task they’re working on
• Understands that number one rule: KEEP THE CLIENT HAPPY

Technical requirements

• ***3 or more YEARS of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
• ***A minimum of 1 YEAR experience working in a Field support role (in front of customers, used to dealing with many different people in person, etc.)
• ADVANCED LEVEL - Experience installing, updating, and troubleshooting the Windows operating systems, as well as desktop & laptop hardware
• INTERMEDIATE LEVEL - Experience installing, configuring, troubleshooting MacOS and Mac hardware
• ADVANCED LEVEL – Supporting users within an Office 365 environment
• INTERMEDIATE LEVEL – Supporting users within a Google Workspace environment
• ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
• Experience supporting mobile devices (smart phones, tablets, etc.)
• BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
• Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, CrowdStrike, Sophos, Bitdefender, Webroot, etc.)
• INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
• Experiencing installing & supporting network-based printers & copiers
• INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches, firewalls (SonicWALL & Cisco Meraki experience a plus), and WiFi equipment
• INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
• Experience working w/ a network-wide monitoring systems, configuring & responding to alerts