L2 IT Support Specialist

2 weeks ago


Denville, New Jersey, United States New Charter Technologies Full time
Position Overview
As an L2 IT Support Specialist for New Charter Technologies, you will play a vital role in delivering exceptional technical assistance to our clients. We are seeking enthusiastic and dedicated individuals who thrive in a dynamic environment.

Key Responsibilities
As a member of our team, your primary duties will include:
  • Providing on-site and remote support for Windows and MacOS systems in small to mid-sized business environments.
  • Traveling to client locations to address technical issues, with travel frequency varying based on client needs.
  • Troubleshooting a wide range of technical problems, from basic user support to more complex server and network issues.
  • Collaborating with senior engineers on advanced technical challenges.
  • Documenting technical processes and client interactions accurately.

Who We Are Looking For
We are in search of candidates who:
  • Possess strong problem-solving skills and can work independently.
  • Communicate technical concepts clearly to non-technical users.
  • Demonstrate attention to detail and a commitment to quality.
  • Have a passion for learning new technologies and improving processes.
  • Value teamwork and contribute positively to a collaborative work environment.

Why Join Us?
At New Charter Technologies, we offer a supportive work culture with numerous benefits, including:
  • Competitive salary and comprehensive health benefits.
  • Generous paid time off and retirement plans.
  • Opportunities for professional development and training.
  • A friendly and relaxed workplace atmosphere.

Technical Qualifications
Ideal candidates will have:
  • A minimum of 3 years of experience in IT support roles.
  • Proficiency in troubleshooting Windows and MacOS operating systems.
  • Experience with Office 365 and Google Workspace environments.
  • Familiarity with network technologies and mobile device management.


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