L2 IT Support Specialist
2 weeks ago
As an L2 IT Support Specialist for New Charter Technologies, you will play a vital role in delivering exceptional technical assistance to our clients. We are seeking enthusiastic and dedicated individuals who thrive in a dynamic environment.
Key Responsibilities
As a member of our team, your primary duties will include:
- Providing on-site and remote support for Windows and MacOS systems in small to mid-sized business environments.
- Traveling to client locations to address technical issues, with travel frequency varying based on client needs.
- Troubleshooting a wide range of technical problems, from basic user support to more complex server and network issues.
- Collaborating with senior engineers on advanced technical challenges.
- Documenting technical processes and client interactions accurately.
Who We Are Looking For
We are in search of candidates who:
- Possess strong problem-solving skills and can work independently.
- Communicate technical concepts clearly to non-technical users.
- Demonstrate attention to detail and a commitment to quality.
- Have a passion for learning new technologies and improving processes.
- Value teamwork and contribute positively to a collaborative work environment.
Why Join Us?
At New Charter Technologies, we offer a supportive work culture with numerous benefits, including:
- Competitive salary and comprehensive health benefits.
- Generous paid time off and retirement plans.
- Opportunities for professional development and training.
- A friendly and relaxed workplace atmosphere.
Technical Qualifications
Ideal candidates will have:
- A minimum of 3 years of experience in IT support roles.
- Proficiency in troubleshooting Windows and MacOS operating systems.
- Experience with Office 365 and Google Workspace environments.
- Familiarity with network technologies and mobile device management.
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