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CSR II | US Payroll and Tax Specialist | Philippines
4 months ago
Join Peak Support: Where Passion Meets Purpose
At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you
We offer:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.
Apply now and let's start our journey together
Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns. We have multiple openings available for CSR 1, CSR 2, and CSR 3 levels, each with increasing responsibilities and expertise.
As a member of our team, you will:
- Perform all CSR 1 responsibilities with added expertise and efficiency.
- Handle more complex payroll inquiries and issues, including those related to overtime, bonuses, and deductions.
- Assist with the reconciliation of payroll accounts and resolving discrepancies.
- Provide in-depth guidance to employees on payroll policies, procedures, and tax withholdings.
- Assist in the preparation and distribution of payroll reports and statements.
- Collaborate with the payroll team to ensure compliance with federal, state, and local payroll tax regulations.
- Participate in training sessions and contribute to process improvements.
We're looking for individuals with the following qualifications:
- Minimum of 1 year of experience in payroll administration.
- In-depth knowledge of US payroll laws and regulations, including payroll taxes.
- Proven ability to handle more complex payroll issues and processes.
