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Call Center Agent

2 months ago

Denver, United States BeloForm Craft Full time
Job DescriptionJob DescriptionDescription
Job Title: Call Center Agent
Location: Denver, CO
Job Type: Full-Time


Job Overview:


We are seeking a motivated and personable Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and addressing customer inquiries and concerns. Your ability to communicate effectively and resolve issues efficiently will be crucial to our success.

Key Responsibilities
  • Answer incoming calls promptly and professionally, addressing customer inquiries and resolving issues.
  • Make outbound calls as required for follow-up, surveys, or promotions.
  • Provide accurate information about products, services, and company policies.
  • Document call details and customer interactions in the CRM system.
  • Resolve customer complaints and escalate issues to supervisors as needed.
  • Maintain a high level of customer satisfaction by delivering empathetic and efficient service.
  • Adhere to company protocols and guidelines to ensure consistency and quality in service.
  • Meet performance metrics and goals, including call handling time, customer satisfaction scores, and resolution rates.
  • Participate in training and development programs to stay updated on product knowledge and customer service skills.



Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric attitude.
  • Ability to handle high-volume calls and multitask effectively.
  • Proficiency with computer systems and CRM software.

Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs