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Community Support Resource Specialist

2 months ago

Sacramento, United States Serene Health Full time
Job DescriptionJob Description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, A Positive Choice, and PsycHealth, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work

Job Summary:

The Community Support Resource Specialist role involves collaborating with individuals within specific groups or communities to ensure they receive necessary assistance. This position oversees the tracking and reporting of activities concerning resources, support, and referrals. Furthermore, it entails offering assistance to members, their support networks, and providers.

Responsibilities:

  • Collaborate closely with Community Support in the ECM Program, coordinating with CS Outreach Specialists, providing resources for outreach calls, and ensuring comprehensive resource coverage and effective task management in designated locations alongside CS Resource Specialists and Housing Coordinators.
  • Initiate connections with new resource opportunities via phone and email, and conduct meetings with staff or directors to educate them about community support services, fostering connections, and ensuring clarity in the referral process.
  • Cultivate and maintain relationships with providers and stay informed about public assistance programs, and build strategic partnerships with community organizations to address housing barriers and facilitate referrals.
  • Communicate with CS Outreach Specialists or case managers and interdisciplinary team to ensure members are connected to proper resources based on their specific needs.
  • Collaborate with Business Development to procure resources, establish efficient intake and onboarding processes for new resources, and aid in expanding the network of providers and referral programs.
  • Conduct periodic visits to community sites in person to foster relationships with Community Support groups, facilitate resource updates, and establish connections with new community service providers to promote ongoing communication and collaboration.
  • Additional duties as assigned.

Requirements/Qualifications:

  • Must have a valid California driver's license and valid vehicle insurance.
  • High school, diploma or GED. (Required)
  • Minimum of 1 year experience in healthcare, care coordination, medical terminology, health education, lead generation, customer service, call center. (Required)
  • Excellent communication, interpersonal, customer service and organizational skills.
  • Computer skills for documentation, email and chat support.
  • Proficient skills in working independently and collaboratively in a team to provide member care.
  • Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously.
  • Skills to utilize resources effectively for problem-solving and networking.
  • Proficient speaking, reading, and typing abilities and strong proofreading skills.

    Working Environment / Physical Requirements:
  • Must be able to travel using a personal vehicle to complete member visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
  • Prolonged periods of sitting at an office desk on the computer.
  • Lifting: Able to lift up to 15lbs.
Pay range$20—$25 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.