HEAP Billing Specialist

1 month ago

Framingham, United States South Middlesex Opportu Full time
Job DescriptionJob Description


SUMMARY

The Billing Specialist is responsible for processing fuel assistance payments to energy vendors on behalf of low-income households. This position ensures accurate and timely payment of heating bills to maintain crucial utility services for clients.

PRIMARY RESPONSIBILITIES

  • Calculate fuel assistance benefits for approved applicants based on household size, income, heating costs, and program policies.
  • Enter client information, benefit amounts, and energy vendor details into database system
  • Generate payment requests and vouchers to energy companies (gas, electric, delivered fuels) for client heating bills
  • Resolve payment discrepancies by communicating with clients, vendors, and other staff.
  • Maintain up-to-date records and files on client accounts and payments
  • Maintain and organize vendor files, including contact information and contracts
  • Mail out yearly contracts to participating energy vendors
  • Provide excellent customer service to clients, vendors, and colleagues
  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • High School Diploma or equivalent; some college work or degree preferred
  • Minimum of 2 years prior office experience.
  • Ability to perform basic math calculations.
  • Hands-on experience with computers and MS Office.
  • Good verbal communication skills with a pleasant phone manner.
  • Strong organizational skills, detail orientated.
  • Flexibility with seasonal nature of program.
  • Prior experience with low income or homeless individuals helpful.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to HEAP Director
  • Indirectly reports to Division Director
  • Direct reports of this position are none.
  • Indirect reports of this position are none.

PHYSICAL REQUIREMENTS

  • Mobility to use office machines, sitting, standing and lifting up to 30 lbs.

WORKING CONDITIONS

This is a busy office setting with a high volume of traffic, which may be noisy and distracting at times. Most of the work takes place at a desk often in front of a computer. Cubical limits staff person to a minimum amount of privacy especially when dealing with clients, when on the phone, or in person requiring sensitivity to the work environment to protect client confidentiality. Some local travel may be required. As part of the responsibilities of this position, the Billing Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.



Monday - Friday 9:00am - 5:00pm
35 hours per week

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