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Healthcare Support Specialist

2 months ago

Framingham, Massachusetts, United States Advocates Full time

Position Overview

  • Starting Salary: $22-$25/hour

At Advocates, we prioritize a balanced work-life environment and provide a comprehensive benefits package, alongside numerous opportunities for professional advancement. Our organization fosters a collaborative atmosphere that values the contributions and dedication of our staff.

Are you ready to contribute positively to our community?

Education Requirements

High School Diploma or equivalent

Shift Information

Monday to Friday, 9 AM to 5 PM, with potential for evening and weekend shifts as needed

Key Responsibilities

  • Greet and assist clients both in-person and via phone, addressing inquiries promptly.
  • Confirm client information through interviews, review medical histories, take vital signs, and clarify the purpose of visits.
  • Provide education on medications and dietary guidelines, respond to questions, and offer clear instructions.
  • Accurately maintain records of patient assessments, treatments, and test outcomes.
  • Document billing information for services rendered, complete insurance documentation, and handle related inquiries.
  • Communicate essential messages in writing to the healthcare team.
  • Organize laboratory reports, highlighting urgent results and filing standard findings in patient records.
  • Process medication refill requests according to established protocols, including obtaining necessary authorizations and coordinating with pharmacies.
  • Ensure a safe and compliant work environment by following established standards, procedures, and legal requirements.
  • Safeguard patient confidentiality and maintain operational integrity by securing sensitive information.

Required Qualifications

  • High school diploma or equivalent, with a preference for Medical Assistant Certification.
  • Ability to write routine reports and correspondence effectively.
  • Capability to understand policy and procedure manuals and other relevant documents.
  • Basic proficiency in computer skills.
  • Exceptional customer service and communication skills.
  • Valid driver's license, access to an insured vehicle, and willingness to transport clients as necessary.
  • Preferred: Experience in serving diverse populations.

Advocates is committed to promoting an inclusive and diverse community that honors and respects all individuals. We aim to cultivate an environment that celebrates diversity across various dimensions, including race, gender, sexual orientation, age, and more. We strongly encourage applications from individuals of color, women, persons with disabilities, veterans, and those with intersecting identities.