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Office Manager

2 months ago

Saint Augustine, United States Stretch Zone - 1112 Full time $15 - $20
Job DescriptionJob DescriptionBenefits:
  • Paid time off
  • Bonus based on performance
  • Training & development
  • Health insurance

We are seeking a DYNAMIC Office Manager to be our LEAD customer service contact person for all clients, guests, and prospects. This role is essential to the day-to-day operations of the studio, and reports directly to the General Manager. The Office Manager is responsible for the acquisition and conversion of new prospects. This will include, at a minimum, making outbound telephone calls and text messages to prospects and customers, handling inbound phone calls, and welcoming incoming customers and prospects when they walk through the door.

Compensation / Perks:
  • $15 - $20 per hour
  • Additional bonuses for customer renewals
  • Eligible for studio performance bonus
  • High-energy atmosphere
  • Full Time Position
  • PTO after 90 days
  • Health Insurance after 90 days
  • Career growth opportunities
  • Continuing education opportunities
Office Manager Role
The ideal candidate will have a friendly and easy-going personality, while also being perceptive and disciplined. Proficiency when providing information, with a five-star customer-service approach, is invaluable. The goal is to make everyone feel comfortable and valued while on our premises or when communicating by phone or text. The Office Manager will play a key role in establishing and maintaining the Stretch Zone culture. At Stretch Zone we thrive on teamwork. You will be the face and "voice" of the studio for all clients, guests, and prospects as you strive to make the very best first, and lasting impression.

Who are we?
  • Stretch Zone provides clients with Flex-ability for Life by using a proprietary stretching method and a patented stabilization system.
  • Stretch Zone seeks to improve client health and wellness.
  • Stretch Zone facilities offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods.
  • Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience.
Responsibilities:
  • Excel in being the lead customer service contact for clients, guests, and prospects
  • Greet new prospects and clients with a smile to create a great first impression
  • Make an average of 50 outbound phone calls, and 75 SMS text messages daily
  • Makes calls to confirm demos 24-48 hrs. prior to appointment time
  • Answer all inbound calls using our proven Telephone Intake (IT) script
  • Check and respond to Voice Mail throughout the day
  • Become proficient at qualifying prospects before coming in for a demo
  • Become proficient with our Club Ready software platform
  • Complete all assigned automated tasks generated from Club Ready
  • Field customer complaints and concerns by noting on client accounts and alerting GM
  • Understand and communicate company policies regarding contract memberships, cancellations, and refunds
  • Communicate any past due accounts to GM
  • Check and manage studio emails
  • Assist the team to ensure the studio is clean and always organized
Required knowledge and skills:
  • Must be highly motivated to succeed with self and others
  • Must become proficient with Club Ready software
  • Must practice a Five-Star approach to customer service
  • Exhibit outstanding organizational skills
  • Have excellent communication and interpersonal skills
  • Demonstrate the ability to enhance administrative skills and increase Stretch Zone knowledge
  • Have a solid understanding of studio operations
  • Love being a team player
Shift and Schedule:
  • Monday thru Friday (8am - 5pm)
  • Full Time Position
  • Evenings as needed
  • Saturdays as needed
Studio Location: 164 State Road 312, St. Augustine FL 32086

At Stretch Zone, we encourage a teamwork environment Our main goal is to improve the lives of others through practitioner-assisted stretching. Stretch Zone has convenient locations throughout the United States. Learn more at stretchzone.com. Become part of the team