Office Manager
1 month ago
We are seeking a highly motivated and organized individual to join our team as an Office Manager. As the face and voice of our studio, you will be responsible for providing exceptional customer service to our clients, guests, and prospects.
Key Responsibilities:- Excel in being the lead customer service contact for clients, guests, and prospects
- Greet new prospects and clients with a smile to create a great first impression
- Make an average of 50 outbound phone calls, and 75 SMS text messages daily
- Answer all inbound calls using our proven Telephone Intake (IT) script
- Check and respond to Voice Mail throughout the day
- Become proficient at qualifying prospects before coming in for a demo
- Become proficient with our Club Ready software platform
- Complete all assigned automated tasks generated from Club Ready
- Field customer complaints and concerns by noting on client accounts and alerting GM
- Understand and communicate company policies regarding contract memberships, cancellations, and refunds
- Communicate any past due accounts to GM
- Check and manage studio emails
- Assist the team to ensure the studio is clean and always organized
- Must be highly motivated to succeed with self and others
- Must become proficient with Club Ready software
- Must practice a "Five-Star" approach to customer service
- Exhibit outstanding organizational skills
- Have excellent communication and interpersonal skills
- Demonstrate the ability to enhance administrative skills and increase Stretch Zone knowledge
- Have a solid understanding of studio operations
- Love being a team player
Monday thru Friday (8am - 5pm)
Full Time Position
Evenings as needed
Saturdays as needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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