Assistant Retail Manager
1 week ago
The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in providing a memorable and entertaining shopping experience for customers at the Fudpucker Trading Company, while maximizing the profitability of the operation. The Assistant Manager achieves objectives by performing tasks delegated by the Retail Manager and effective oversight of staff. The Assistant Manager shares the Retail Managers responsibility for the retail operations overall profitability, the performance of its staff, the appearance of the store and its merchandise displays, the uniqueness and desirability of all forms of merchandise, the organization and cleanliness of its storage areas, the care of its customers and, to the extent it is delegated, the relationships with its merchandise vendors, and the effective communication with Senior Management as necessary.
ESSENTIAL FUNCTIONS:
Motivates the sales team to meet sales objectives by training and mentoring staff to provide an excellent experience for all guests.
Ensures compliance with Fudpuckers policies and procedures.
Responds to customer complaints and concerns in a professional and timely manner.
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures
Oversee the processing of online, mail or telephone orders to ensure accuracy and efficiency to support excellent customer service.
Develop and arrange promotional material and in store displays, emphasizing variety for customers
Oversee inventory controls of Fudpucker merchandise to emphasize loss prevention
Partner with Retail Manager and senior management to provide input and feedback regarding merchandise offerings, maximizing diversity in selection. Including but not limited to:
Identify and recommend unique souvenir items from local or small businesses through attendance of gift shows, meaningful relationships with vendors, and market research.
Determine the appropriate rate to charge for new inventory items
Utilize the inventory management systems.
Oversee transfers of non-Fudpucker merchandise to and from stores as needed
Assist Retail Manager in Preparing detailed reports as needed.
Ensure compliance with state and local health regulations.
Other duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or equivalent qualification. (College preferred)
A minimum of 3 years experience in a managerial capacity, preferably in the retail or souvenir industry.
Must be able to work flexible hours Monday through Sunday for an annual average of at least thirty (30) hours per week.
Must be able to work the closing shift(nights)
Experience with various computer programs
Graph Art Experience is preferred but not required.
PHYSICAL REQUIREMENTS:
Must be able to communicate clearly with vendors, guests, and other employees
Must be able to stand for long periods of time; and
Must be able to lift and carry up to forty pounds.
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