Chief Operating Officer

4 weeks ago

Sandy Springs, United States Beacon Community Management Services LLC Full time
Job DescriptionJob DescriptionDescription:

About the opportunity:

As a key member of the leadership team and right hand to the CEO of Beacon Management, the COO will have an opportunity to shape the overall direction of the firm. This position offers a broad role and complex challenges. The candidate will be given autonomy in directing day-to-day operations for both sited and portfolio clients, and will be relied on heavily to keep the operations focused and running smoothly. They will be responsible for driving efficiencies and optimizing workflows, and will have a key role in growing the company in existing and new regions as we target future growth for the company in new markets. The COO will be a business partner to the CEO and will assist in the leadership of the team and the overall organization – a “go to” resource with input in nearly every facet of the operations of the Company.

The COO position offers the right candidate an exciting and challenging opportunity, in an organization that demands extraordinary client service and in being the world’s best at what we do. We care for 33,000 doors in 250 communities in Georgia and we take that responsibility seriously.

The total compensation package is designed to attract highly talented COO candidates. It will include a competitive base salary and bonus, and the company also offers a complete benefits package.

Requirements:

The ideal candidate:

Drives Accountability: Able to clearly set expectations, performance goals and drive accountability to meet and exceed them across all levels of the organization.

Clearly Communicates: Clearly and concisely communicates complicated ideas through verbal, written, and digital means.

Builds Strong Relationships: Effectively builds relationships across all stakeholders, including employees, clients, vendors and industry personnel.

Is Resilient: Able to rise above challenges, obstacles and setbacks to prioritize decisions and keep the organization focused on activities for maximum impact and creative solutions to solve problems.

What you’ll do:

The COO will lead the Company’s operations which includes Association Management, P&L performance, and expense controls. The position’s primary objectives are to help the firm manage and sustain growth and to maximize revenue and profits. All regional leadership will report directly to the COO, and there will be additional dotted line reports from other parallel corporate functions. You will manage a direct team of X and a total team of XX.

More specifically, you will:

Lead the Company’s day-to-day operations. This includes working with Regional Managers to oversee consistent service delivery to our clients from our Community Association Managers.

Lead the operational analysis for strategic and tactical decisions. This includes Financial Reporting, ROI analysis for expenditures, efficiency analysis and business development opportunities analysis.

Establish MBOs and KPIs. Educate the Team on the information, how develop action plans from it, and the importance of the measurements.

Be a ‘culture champion.’ We are proud of our culture at Beacon Management, and the COO will need to create a culture of empowerment, responsibility, accountability, and continuous improvement where our clients are the focus of everything we do.

Prepare and manage monthly, quarterly, and annual operating budgets.

Prepare and manage operating expenditures

Lead operational integration when Beacon opens additional Regional Office or if there are tuck-in acquisitions.

Build enhanced and highly automate systems and procedures including controls, documentation, and training that take advantage of industry best-in-class technology and software solutions.

Develop human capital from within the organization, by mentoring peers and subordinates.

The COO will be held accountable to achieving clear targets in the following metrics:

Target EBITDA Growth

Target EBITDA Margin

Target efficiency ratios for staffing

Top-line Revenue growth from organic, ancillary

Client Retention vs. Churn

Customer Service Scorecard

Employee Turnover

Employee NPS

What you need to be successful:

Bachelor’s degree is required/strongly preferred.

Proven experience in Association or Property Management with a track record of success and increasing responsibility. Prior experience in a COO, VP of Operations or Senior Regional Manager roles.

Strong analytical and quantitative abilities.

Expertise establishing effective systems, processes, and workflow analysis.

Experience in the creation of metrics (KPIs) as well as setting, measuring, and enforcing operational standards.

Superb business software knowledge.

About you:

You are a detail-oriented operator at heart and enjoy driving effective and efficient systems and processes in an organization.

You are a natural leader and a people person with the ability to deepen relationships and drive accountability at the same time.

You enjoy being a servant leader in a service industry.

You excel in tackling operational challenges that present with a growing company.

A valid state of Georgia Driver's License is required. Background check and drug test required.

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