Administration Assistant

Job Description: Reporting to the Director, this full-time 9 month position oversees the daily operations of Student Health Services from mid-August through mid-May. This position requires collaboration, problem solving, and communication with the public, staff, and faculty of the university. The candidate must have a high level of comfort working with college-aged students, strong communication skills, comfort with technology, and ability to put students at ease. They should also have an understanding of basic financial operations.

Location: Glenside

Responsibilities:

Triage:

• Answers health services phone calls and assists students with questions and concerns.
  
• Appropriately evaluates the level of emergency when scheduling appointments.
  
• Helps triage emergencies and coordinate with Public Safety, family members and other faculty involved within Campus Life, as appropriate.
  
• Ensures necessary information about the students medical and insurance status.
  

Patient Appointments:

• Greeting and checking in student clients.
  
• Checks insurance compliance at each appointment and completes patient discharge with electronic payment.
  
• Will assist with scheduling follow up appointments or referrals as needed. Record and/or check for accuracy the medical data (Emergency contact, vaccinations, health insurance) for all students.
  

Patient Management:

• Assists with attending summer New Student Orientations/Summer Welcome Days and Resource Fairs.
  
• Verifies vaccination information to assure compliance for all full-time incoming undergraduate and graduate students.
  
• Coordinates information with Enrollment Management to notify new students of missing health records.
  
• Tracks non compliant students and assists them with the process of obtaining records to ensure correct documentation.
  
• Follows up with email notifications of all students that are incomplete with medical data.
  
• Coordinates with Residence Life Staff regarding compliance with PA state law requiring meningitis vaccination requirement in community settings.
  
• Maintains medical and philosophical waiver lists.
  
• Maintains right to service suspension list.
  

Office management:

• Coordinate Director's schedule. Ensure ample time for meetings and other projects.
  
• Faxes and or copies pertinent confidential medical information as requested.
  
• Monitors and orders office supplies for unit staff.
  
• Acts as a resource person to other staff, for example medical assistant, nurse practitioners and work study students.
  
• Faxes and or copies pertinent confidential medical information as requested.
  
• Coordinates all facilities requests and work orders.
  
• Assists in coordination of schedules of PA program's DE satellite office.
  

Contracts:

• Coordinates contracts and legal, security and IT documents for all of SHS. Routes documents for signatures and tracks processes.
  
• Coordinates and maintains TimelyCare contract for Division of Campus Life.

Finances:

• Reconciles budget on a daily, weekly and monthly basis which includes monitoring expenses and revenue.
  
• Student self advocacy: Help navigate students to become more knowledgeable of the healthcare system:
  
• Guide students through insurance processes.
  
• Guide students through the process of being a self-advocate for medical care.
  
• Emphasize the importance of appointment scheduling and adherence.

Coordination of Clinic Services:

• Assists with coordinating Flu Clinics with Rite Aid pharmacy for the campus.
• Contact the Office of International Programs (OIP) to ensure incoming students medical compliance.
• Acts as a liaison between the OIP and international students to assist with health compliance.

Other Duties As assigned.

Qualifications:

Required Knowledge, Skills and Abilities:

• Excellent computer skills.
  
• Strong collaboration, problem solving and communication skills.
  
• Displays a high level of comfort working with college-aged students and demonstrates ability to put them at ease.
  
• Strong professional telephone and strong personal communication skills.
  
• Ability to learn and become proficient in programs such as Medicat, SalesForce, PowerCampus and Microsoft Suite.
  

Minimum Qualifications:

• At least one year of related experience. Medical office experience is preferred
  

Preferred:

• Experience in Higher Education.
  
• Updates job knowledge by participating in educational opportunities and reading professional publications.
  

Other Requirements: (e.g., certificates, license required)

• CPR/AED certified or ability to get certified within 90 days

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based educational experience by placing students at the center. The Institute of International Education has ranked Arcadia first nationally in study abroad for 10 of the last 13 years, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for eight consecutive years. The University's Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and among the "most innovative," and "best value" colleges. Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at www.arcadia.edu.

Our belief and experience is that there is strength in diversity and we are committed to building a welcoming and inclusive environment for students and employees alike. We are a community built on varied experiences and perspectives that benefits from open-minded discussion and cultural humility. Guided by our University's values, we are committed to justice, equity, diversity and inclusion, and we are working towards dismantling anti-Black racism/white supremacy and other forms of interpersonal and systemic discrimination and oppression.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values. in their work.

At Arcadia University, our JEDI principles (Justice, Equity, Diversity, and Inclusion) are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.