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Assistant Lifeguard Lead- NYC Area
5 months ago
Job Summary
Our Assistant Supervisor works closely with the Lifestyle Director to maintain the pool and spa , upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations.
Reports To- Lifestyle Director
Responsibilities:
- Assist in hiring, training and mentoring lifeguards that will follow the company's mission and brand standards. (Alongside Director)
- Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
- The Assistant Supervisor will be required to work their shifts as a Lifeguard on the pool deck
- Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility.
- Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
- Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
- Stay abreast of industry standards, technology and trends.
- Perform other duties as assigned and which relate to the success of the property.
- This position will require long periods of time sitting, standing and moving around.
- Follows all HR and Risk Management Company Policies.
- Performs miscellaneous job-related duties as assigned.
- Covers shifts for team members to ensure proper staffing requirements are maintained.
- Use Company Approved Team Scheduler to ensure payroll budget compliance.
Minimum Job Requirements:
- Must have current Lifeguard and CPR/AED certifications
- Current CPO certification a plus (certified pool operator)
- Experience in pool maintenance a plus
- Professional background in customer service and hospitality management.
- Must have an outgoing personality.
- Must be hospitality driven and offer any necessary assistance to clients and guests.
- Must be able to coach and mentor team members.
- Must possess the ability to multi-task.
- Must possess ability to work in a team environment.
- Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.
Knowledge, Skills & Abilities Required
- Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
- Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
- Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
- Diplomatically handle delicate and challenging client concerns.
- Ability to lift 50 pounds.
The pay is $20.00 per hour. **MUST HAVE CURRENT LIFEGUARD AND CPR CERTIFICATIONS. 2-3 YEARS OF EXPERIENCE IN A HEALTH CLUB OR RESIDENTIAL FITNESS CENTER IS PREFERRED. APPLICANTS WITH CPO (CERTIFIED POOL OPERATOR) CERTIFICATIONS GO TO THE TOP OF THE LIST.
