Epic Behavioral Health Team Lead
1 month ago
About NYC Health + Hospitals
Empowering New Yorkers to Live Healthier Lives
NYC Health + Hospitals is the largest public healthcare system in the United States, providing essential services to over one million New Yorkers annually. Our diverse workforce is dedicated to delivering high-quality care, without exception, through a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence).
Job Summary
We are seeking an experienced Epic Behavioral Health Team Lead to join our team. The successful candidate will lead a team of analysts, provide analytical expertise for the development and technical support of the Epic EMR Behavioral Health, and maintain effective relationships with the Office of Behavioral Health.
Key Responsibilities
- Plan, organize, and lead meetings, and oversee and execute follow-up activities
- Respond to user requests, record and troubleshoot system issues, and affect corrective action plans
- Participate in change, defect, incident, and demand management processes
- Lead a team of analysts and/or perform as mentor for junior analysts
- Communicate identified risks, concerns, and ambiguities to the project management team and assist in developing solutions and mitigation strategies
- Maintain effective relationships with the Office of Behavioral Health, aligning business priorities with Epic Behavioral Health Functionality
- Provide analytical expertise for the development and technical support of the Epic EMR Behavioral Health
- Maintain regular communication with other EHR/Epic teams, as well as participating/leading in weekly project team meetings
- Maintain Special Updates/Upgrades, including Review, presentation to subject matter experts, and appropriate councils for approval, Build, and Recommendations for training follow-up
- Work well with EHR/Epic teams and the organization's business community, and end-users to ensure the system meets the organization's business needs
- This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours.
- Perform other duties as required.
Requirements
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications. Operations Specialty requires supervisory experience (5 years). Network Services requires a telecommunications background and experience. 3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems, and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management, and retrieval techniques; or 4. A satisfactory equivalent combination of training, education, and experience.
Preferred Qualifications
Certification(S)/NYS Licenses/Education:
- EpicCare Ambulatory Certification
- Epic Behavioral Health Badge
Knowledge, Skills, Abilities, and other Requirements:
- Clinical experience a plus
- Critical
- Adaptability
- Logical problem-solving skills/solutions driven
- Effective communication
- Excel and Data Analysis
- Teamwork abilities
Years of Experience:
- 5+ years of experience with Epic EMR and/or other clinical applications
- 5+ Years of Healthcare IT/Informatics experience
- At least 3 full life-cycle implementations
How to Apply
If you wish to apply for this position, please apply online by clicking the "Apply Now" button.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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