Learning Architect

3 weeks ago

Rockville, United States Hendall Inc Full time
Job DescriptionJob Description

OVERVIEW

Hendall is an industry-leading professional services contracting company, based in Rockville, Maryland, with an established record of providing critical support to various Federal Government agencies. Hendall provides a wide range of services, including instructional design and eLearning development; survey research; data collection, processing, analysis, reporting, and dissemination; communications and outreach; call center operations; and web and information technology. We are currently seeking a Learning Architect to create educational experiences and training to solve knowledge, skill, and attitude gaps, and help learners grow personally and professionally.

To be successful as a Learning Architect at Hendall you will be passionate about making learning simple, engaging, and accessible. You will work across teams with instructional designers and utilize evolving human resource, education, social, and design tools to build human-centered learning opportunities in primarily digital environments.

DUTIES

The Learning Architect will have an excellent understanding of health insurance marketplaces and work closely with subject matter experts to help develop content suitable for eLearning format or edit and adjust the existing content to make it more fitting for eLearning. Duties include:

  • Collect, maintain, exchange, and secure the data in the Learning Management System (LMS).
  • Maintain and enhance an online LMS to enable online training, testing, and registration for agents, brokers, enrollment assisters, and user groups.
  • Provide support services related to program needs, and to revise and maintain training content.
  • Administer a training catalog which requires uploading, testing, and version updating of courseware.
  • Support the delivery of multi-media training venues, including web-based training, virtually led instructor trainings, recorded videos to be viewed "on demand" by end users, and live webinars.
  • Ensure authenticated, role-based access to LMS.
  • Support new technologies for e-learning software to allow for interactive training and webinars.
  • Develop a new "profile" on the LMS landing page with historical training completion statuses shown.
  • Develop new ability to notify users when their certification is about to lapse.
  • Automate current processes for data collection and report retrieval, use virtual assistance with help desk operations.
  • Operate the online learning management system service in the AWS cloud environment.
  • Maintain the ability to offer initial certification and annual recertification for each user type.
  • Provide automated testing, learner progress monitoring, maintain and enhance automated data collection, analytics, report retrieval, and user metrics dashboards.
  • Assist with creation or revisions to Paperwork Reduction Act packages related to the LMS service.
  • Support collaborative/social learning and enhanced communications resources for training needs and updates.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Instructional Technology, computer science, or a related technical discipline. A master's degree is preferred.
  • Minimum of eight (8) years of hands-on experience as a Learning Architect, with at least three (3) years focused on government healthcare IT solutions.
  • Minimum of three (3) years of hands-on experience with Cornerstone OnDemand (CSOD) LMS.
  • Strong knowledge of operating the LMS in the AWS cloud environment.
  • Strong knowledge of e-learning standards like SCORM, AICC, and xAPI.
  • Knowledge of individual market health insurance coverages (Exchanges), Patient Protection and Affordable Care Act (PPACA), and open enrollment process.
  • Proficient working in Agile project methodologies.
  • Proficient in using Zoom Government and/or other platforms to support virtual instructor-led training.
  • Effective written and verbal communication skills (both technical and non-technical).
  • Candidate must be a U.S. citizen.

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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