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Learning Architect
2 months ago
Hendall Inc. is seeking a highly skilled Learning Architect to join our team. As a Learning Architect, you will be responsible for creating engaging and effective educational experiences that solve knowledge, skill, and attitude gaps, and help learners grow personally and professionally.
Key Responsibilities- Collect, maintain, exchange, and secure data in the Learning Management System (LMS).
- Maintain and enhance an online LMS to enable online training, testing, and registration for agents, brokers, enrollment assisters, and user groups.
- Provide support services related to program needs, and to revise and maintain training content.
- Administer a training catalog which requires uploading, testing, and version updating of courseware.
- Support the delivery of multi-media training venues, including web-based training, virtually led instructor trainings, recorded videos to be viewed "on demand" by end users, and live webinars.
- Ensure authenticated, role-based access to LMS.
- Support new technologies for e-learning software to allow for interactive training and webinars.
- Develop a new "profile" on the LMS landing page with historical training completion statuses shown.
- Develop new ability to notify users when their certification is about to lapse.
- Automate current processes for data collection and report retrieval, use virtual assistance with help desk operations.
- Operate the online learning management system service in the AWS cloud environment.
- Maintain the ability to offer initial certification and annual recertification for each user type.
- Provide automated testing, learner progress monitoring, maintain and enhance automated data collection, analytics, report retrieval, and user metrics dashboards.
- Assist with creation or revisions to Paperwork Reduction Act packages related to the LMS service.
- Support collaborative/social learning and enhanced communications resources for training needs and updates.
- Bachelor's degree in Instructional Technology, computer science, or a related technical discipline. A master's degree is preferred.
- Minimum of eight (8) years of hands-on experience as a Learning Architect, with at least three (3) years focused on government healthcare IT solutions.
- Minimum of three (3) years of hands-on experience with Cornerstone OnDemand (CSOD) LMS.
- Strong knowledge of operating the LMS in the AWS cloud environment.
- Strong knowledge of e-learning standards like SCORM, AICC, and xAPI.
- Knowledge of individual market health insurance coverages (Exchanges), Patient Protection and Affordable Care Act (PPACA), and open enrollment process.
- Proficient working in Agile project methodologies.
- Proficient in using Zoom Government and/or other platforms to support virtual instructor-led training.
- Effective written and verbal communication skills (both technical and non-technical).
- Candidate must be a U.S. citizen.
