ServiceNow Architect

ServiceNow Architect, Hybrid

• Contract to Hire
• Hybrid: Must be on-site in Rockville, MD 1-2 days/wk
• Due to our government client requirements, we can only consider US Citizens or a Green Card Holders for this position. Will be processed for a public trust clearance.
  

NO THIRD PARTY RECRUITERS PLEASE CANDIDATES MUST BE SELF-REPRESENTED.

Description

Responsibilities

• Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and effectively leverage the ServiceNow platform's capabilities and integrations with third-party technologies.
• Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and design innovative solutions to address them.
• Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to ServiceNow-established best practices and processes.
• Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
• Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, roadmaps, and strategies.
• Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
• Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
• Project Management: Work hand-in-hand with project managers to keep projects within scope and timeline. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
• Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
• Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
• Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.
• Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Contribute to the enhancement of architectural best practices, design patterns, development frameworks, and other relevant processes.
• Strategic Relationships: Foster enduring relationships between the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between all parties.
• Business Strategy: Serve as the unequivocal expert in our Practices strategic initiatives. Propose innovative solutions that leverage emerging technologies and methodologies
• Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for services and ServiceNow license sales.

Requirements

• 8+ years of experience implementing or architecting ServiceNow solutions

Required Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Certified in two or more additional mainline certifications, with preference for the following:

1. CIS Customer Service Management
2. CIS IT Service Management
3. CIS Discovery
4. CIS Service Mapping
5. CIS Software Asset Management
6. CIS Hardware Asset Management

The ideal candidate will also have:

• Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• Hands-on experience implementing or architecting 15 or more ServiceNow applications (>480 hours each)
• Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages
• Excellence in designing and leading complex solutions and integrations
• Excellent understanding of system architecture and design principles.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly
• Exceptional problem-solving and critical-thinking abilities
• Excellent communication, presentation, and stakeholder management skills
• Exceptional understanding of ServiceNow best practices and industry trends
• Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

Please Note:

• Only those individuals selected for an interview will be contacted.
• No calls, inquiries, or Third-Party Vendors please.
• We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).

Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.