Front Desk Supervisor

1 month ago

Saint Charles, United States Q - Center Full time
Job DescriptionJob DescriptionQ Center is looking for a Full Time Front Desk Supervisor to join our team Job SummaryThe Front Desk Supervisor is responsible for assisting the Director of Guest Services as well as the Guest Services Managers while providing attentive, courteous and efficient service to all guests. This position would multitask and prioritize departmental functions to meet deadlines. The Guest Services Supervisor would also help facilitate 15 -20 programs with various sizes by being cognizant of demands and length of stay. The schedule for this position varies, and will include days, afternoons, evenings, and weekends.Starting rate for this position is $20.00/hour  Benefits
  • Paid time off
  • 401(K) with employer match
  • Holiday Pay
  • Medical, Dental and Vision Insurance with Wellness Credits
  • Employee Assistance Program
  • Basic Life, AD&D 
  • Disability Benefits
  • Employee Meals
 Education & Experience
  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required. 
  • At least 1 to 2 years’ experience in supervisory role is required.
  • A general knowledge of Opera and Passkey operating system is preferred.
Physical Requirements
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Fundamental Requirements
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
  • Conduct meetings according to Q Center standards as required by management.
  • Monitor all VIP and special guest requests.
  • Review Front Office log and Trace File daily.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Monitor proper operation of the PBX console and ensure that employees maintain Q Center Standard Operating Procedures in its use.
  • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
  • Be familiar with all in-house groups. 
  • Be aware of all oversell dates.
  • Follow and enforce all Q Center credit policies.
  • Maintain radio contact with the Department Staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette.
  • Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.
  • Assist the Guest Services Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
  • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Responsible for issued house bank.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as required by management.
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting, planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Assist in training and cross training of new hires and current employees on a regular basis.
 The Q Center:Q Center is more than a conference center – it’s an experience With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law    Supplement Notice     Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.

  • Front Desk Supervisor

    2 days ago

    Saint Charles, Missouri, United States Q Full time

    Job SummaryThe Front Desk Supervisor is a key member of our team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations. This role requires a high level of multitasking, prioritization, and attention to detail, as well as the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Supervisor

    5 days ago

    Saint Charles, Missouri, United States Q Center Full time

    Job SummaryThe Front Desk Supervisor is a key member of the Q Center team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations. This role requires a high level of multitasking, prioritization, and attention to detail, as well as the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Supervisor

    2 days ago

    Saint Charles, Missouri, United States Q Center Full time

    Job SummaryThe Front Desk Supervisor is a key member of the Q Center team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key...

  • Front Desk Supervisor

    1 month ago

    Saint Louis, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Supervisor- Element St. Louis MidtownMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a Front...

  • Front Desk Supervisor

    2 weeks ago

    Saint Louis, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Supervisor - Residence Inn and Fairfield Inn & Suites: Maryland Heights, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas...

  • Front Desk Supervisor

    3 months ago

    Saint Louis, United States Hampton Inn & Suites Full time

    Job DescriptionJob Description4200 Midamerica LaneSouth St. LouisI-55 & Butler Hill RoadStarting Pay: $17.75 per hour We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and...

  • Front Desk Supervisor

    6 days ago

    St Charles, United States Q Center Full time

    Q Center is looking for a Full Time Front Desk Supervisor to join our team! Job Summary The Front Desk Supervisor is responsible for assisting the Director of Guest Services as well as the Guest Services Managers while providing attentive, courteous and efficient service to all guests. This position would multitask and prioritize departmental functions to...

  • Front Desk

    3 months ago

    Saint Charles, United States La Cross Dental Full time

    Job DescriptionJob DescriptionPatient Care & Front Desk Associate – Caulks Hill, MOLa Cross Dental, a growing dental practice administration and laboratory with more than twelve practice locations across the metro St. Louis area, is looking for an upbeat and personable Front Desk Associate for one of our offices in Caulks Hill, Mo. The La Cross...

  • Front Desk Manager

    1 month ago

    Saint Charles, United States Q - Center Full time

    Job DescriptionJob DescriptionQ Center is looking for a Front Desk Manager to join our team! Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Guest Services, Business Center, Call Center and Transportation divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing...

  • Front Desk Shift Supervisor

    4 weeks ago

    Saint Louis, United States Clayton Valet Part time $17

    Job DescriptionJob DescriptionFront Desk Shift Supervisor - CondominiumsClayton Valet is looking for a responsible, motivated, and reliable individual who exhibit a professional appearance, a positive attitude, and consistent availability. The Shift Supervisor will be responsible for completing all of the tasks of a Front Desk/Concierge attendant while...

  • Front Desk Shift Supervisor

    2 months ago

    Saint Louis, United States Clayton Valet Full time

    Job DescriptionJob DescriptionFront Desk Shift Supervisor - CondominiumsClayton Valet is looking for a responsible, motivated, and reliable individual who exhibit a professional appearance, a positive attitude, and consistent availability. The Shift Supervisor will be responsible for completing all of the tasks of a Front Desk/Concierge attendant while...

  • Hotel Front Desk Supervisor

    2 days ago

    Saint-Chaptes, Occitanie, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hotel Resource. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our front desk and guest services.Key ResponsibilitiesSupervise and coordinate the activities of the front desk team to...

  • Front Desk Supervisor

    3 months ago

    Saint Paul, United States Sheraton St. Paul Woodbury Hotel Full time

    DescriptionJOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when...

  • Front Desk Supervisor

    2 weeks ago

    Saint Paul, United States Sheraton St. Paul Woodbury Hotel Full time

    DescriptionJOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.2. Respond...

  • Front Desk Supervisor

    1 month ago

    St Charles, United States Q Full time

    Q Center is looking for a Full Time Front Desk Supervisor to join our team! Job Summary The Front Desk Supervisor is responsible for assisting the Director of Guest Services as well as the Guest Services Managers while providing attentive, courteous and efficient service to all guests. This position would multitask and prioritize departmental functions to...

  • Front Desk Associate

    1 month ago

    St Charles, United States Atrium Hospitality Full time

    Hotel: St. Charles Embassy Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Manager

    1 month ago

    St Charles, United States Q Full time

    Q Center is looking for a Front Desk Manager to join our team! Job Summary The Front Desk Manager is responsible for ensuring the operation of the Guest Services, Business Center, Call Center and Transportation divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing excellent guest service, guidance and...

  • Front Desk Attendant

    3 months ago

    Saint Charles, United States Hair Saloon HS001 Full time

    Job DescriptionJob DescriptionBenefits/PerksHourly wageGreat Hours (were closed on Sundays)Paid Vacations and HolidaysDiscount on services and retailCompany OverviewFor over 25 years, Hair Saloon for Men has worked to provide an exceptional grooming experience for men and young men in the communities we serve. Driven by our values of:Striving for personal...

  • Front Desk Associate

    2 days ago

    Saint Charles, Missouri, United States Atrium Hospitality Full time

    About Atrium HospitalityAtrium Hospitality is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. As a Front Desk Associate, you will play a vital role in ensuring that our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests,...

  • Front Desk Associate

    5 minutes ago

    Saint Charles, Missouri, United States Atrium Hospitality Full time

    About Atrium HospitalityAtrium Hospitality is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. As a Front Desk Associate, you will play a vital role in ensuring that our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests,...