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Front Desk Supervisor

2 months ago

Saint Charles, Missouri, United States Q Center Full time
Job Summary

The Front Desk Supervisor is a key member of the Q Center team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Assist the Director of Guest Services and Guest Services Managers in ensuring the efficient operation of the front desk
  • Provide attentive, courteous, and efficient service to all guests
  • Multitask and prioritize departmental functions to meet deadlines
  • Facilitate programs and events with various sizes, ensuring a seamless experience for guests
  • Monitor and maintain the front office computer system, including software maintenance, report generation, and analysis
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
  • Monitor proper operation of the PBX console and ensure employees maintain Q Center Standard Operating Procedures
  • Assist in training and cross-training of new hires and current employees
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals
  • Answer all guest inquiries in a timely and professional manner
Requirements
  • High school diploma or equivalent required
  • At least 2-3 years of progressive experience in a hotel or related field required
  • At least 1-2 years of experience in a supervisory role required
  • General knowledge of Opera and Passkey operating systems preferred
Physical Requirements
  • Flexible and long hours sometimes required
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to stand during entire shift
Fundamental Requirements
  • Employees must be attentive, friendly, helpful, and courteous to all guests and fellow employees at all times
About Q Center

Q Center is a leading conference center and special event venue, offering 150,000+ square feet of IACC-certified meeting and event spaces. Our team is dedicated to providing exceptional levels of service and creating unforgettable experiences for our guests. We are an equal opportunity employer and welcome applications from qualified candidates.