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Crisis Outreach Responder

2 months ago

West Orange, United States Mental Health Association Full time
Job DescriptionJob Description

The Mental Health Association is seeking Mobile Crisis Outreach Responders for our new program, 988 Mobile Crisis Outreach Team, operating out of Essex County 

The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program (MCORT) responds 24 hours a day, seven days a week, every day of the year, to nonlife-threatening mental health, substance use or suicidal crises in the community. MCORT will work in coordination with the 988 Suicide and Crisis Lifeline crisis centers. (The 988 Suicide and Crisis Lifeline was formerly the National Suicide Prevention Lifeline.) MCORT is to be comprised of a two-person team in the field under remote supervision by a third professional from a centralized location.

Shift: 8AM - 4PM

Qualified applicants for the position of Crisis Outreach Responder will have, at minimum:

  • A Bachelor’s Degree in a mental health related field from an accredited institution with two years post bachelor’s professional experience required. If the bachelor’s degree is in a different field, three years full time equivalent professional experience in the mental health field is required.
  • The ability to provide effective crisis response and de-escalation as related to community mental health in the community.
  • A valid NJ driver’s license and a good driving record.
  • The ability to collaborate effectively with community providers and 988 managing entity.
  • Professionals with experience in a crisis setting are preferred.  
  • Knowledge of Essex County resources helpful.   

Under the direction of the Crisis Outreach Supervisor, the Crisis Outreach Responder will be responsible for:

  • Providing evidenced based crisis services, when identified by the 988-managing entity, to individuals experiencing a mental health or substance use disorder crisis in the community.   
  • When necessary, connecting with the Master’s Level Supervisor remotely to provide additional psychological, psychiatric, or clinical services.                        
  • Supporting individuals to de-escalate crisis, and when deemed necessary, safe, and appropriate, provide transportation to crisis stabilization and receiving centers, certified community behavioral health clinics, or hospital’s emergency departments for appropriate care and treatment. 
  • Developing systems for on-going follow up for community members in need of connections to social services that can enhance prevention of non-emergency calls and increase early intervention treatment access.
  • Completing a direct follow up with identified clients and collateral contacts as needed in order to facilitate access to appropriate services based on immediate client needs.
  • Providing weekend/holiday coverage on a rotating basis for 24 hour/7 day access to services.
  • Collaborating with family members, friends or loved ones to assist and support individuals in crisis on an as-needed basis.
  • Record keeping, reports, and documentation in accordance with program requirements.
Meeting Attendance
Attending regularly scheduled meetings: supervision, agency meetings, and training(s) as assigned.
                                   
Record Keeping & Reporting
Record keeping as required by funding sources through the electronic clinical record software, and/or accreditation agencies as required.
Other duties as assigned by Program Director.
 

Reports to: Master’s Level Supervisor – 988 Mobile Crisis Outreach Response Team.

#High

Fully paid medical coverage for eligible staff.
Generous 401(k) match.
Plentiful Paid Holidays, Vacation, Personal and Sick time.

MHAEM is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MHAEM’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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