Program Assistant

2 weeks ago

Minneapolis, United States TURNING POINT INC Full time
Job DescriptionJob DescriptionDescription:

Program Assistant plays a critical role in supporting the overall operation of a treatment center. They assist in ensuring the smooth and efficient functioning of treatment programs and services, while also providing support and guidance to clients.


Key responsibilities for a Treatment Center Program Assistant may include:
1.Client Support: Providing support and guidance for program rules and routines as clients move through their treatment journey.

2. Program Support: Ensuring that client schedules are adhered to. Provide support to the Program Coordinator with the facilitation of appointments and services.

3. Documentation and Record-Keeping: Maintaining accurate and up-to-date documentation including shift notes and incident reports. Ensuring compliance with legal and ethical standards in record-keeping and confidentiality. Document all activity on all shifts.

4. Crisis Intervention: Managing behavior emergencies using protective procedures and de-escalation techniques according to Turning Point policy. Program Assistance are responsible to complete an incident report and include the shift notes

5. Administrative Duties: Answering phones, checking emails, maintaining supplies, assigning client chore list and additional duties assigned by the Program Coordinator.

6. Treatment Team Support: Communicating with other members of the treatment team, including, counselors, and medical staff, to ensure a comprehensive and coordinated approach to client care. Participating in all required staff meetings.

Requirements:
  • High school diploma or equivalent; additional education or certification in addiction counseling or related fields is a plus.
  • Knowledge of addiction treatment modalities and mental health concepts.
  • Strong interpersonal and communication skills, with the ability to interact effectively with clients and staff from diverse backgrounds.
  • Compassion, empathy, and the ability to provide non-judgmental support to clients.
  • Organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Basic computer skills and proficiency in using electronic health record systems and other software programs.
  • Knowledge of ethical and legal standards related to client confidentiality and record-keeping.
  • Crisis intervention skills and the ability to remain calm and composed in high-stress situations.
  • Flexibility in working hours, as needed.

Preferred

- Have a valid MN State driver’s license

- Ability to walk up and down stairs

- Trained on CPR and Narcan

- Knowledge in culturally specific treatment services

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