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Front Desk

3 months ago

Pasadena, United States Burke Williams Full time
Job DescriptionJob Description

Front Desk / Spa Concierge

Pasadena - Burke Williams Spa

Part Time / Full Time


Our Mission:

We exist to transform your day.


Why Burke Williams?

We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Open for almost 40 years, Burke Williams demonstrates stability, so even in the toughest times, you can focus on doing what you do best.


What We Expect:

A passion for creating a memorable and unique experience for others, the Front Desk Agent / Spa Concierge is empowered to move about the spa floor, to take initiative and create extraordinary guest interactions.

  • Build relationships and connection with spa guests
  • Manage point-of-sale, handling credit card and cash transactions
  • Ensure guests are picked up on time for services with the appropriate service provider
  • Offer and demonstrate expert knowledge of membership programs, gift card specials, spa services, and retail items to help your guests enhance their wellness journeys
  • Communicate early and often with guests, co-workers, and management, liaising between the front-of-house, back-of-house, management, and everyone in between
  • Provide tours to new guests; assist with group and special events as assigned
  • Maintain guest experience standards throughout the spa facility
  • Ability to stand, walk for 95% of shift and lift to support cleaning and organizing retail and front desk and lounge areas


Position Requirements

  • Complete Front Desk Training at Burke Williams Training Facility
  • Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant)


Who You Are:

  • You’re passionate about improving the wellness of each guest
  • You love engaging with people
  • You’re committed to high standards
  • You are passionate about attention to detail and anticipating the needs of guests`
  • Your goal is to be part of an exceptional team of experience makers
  • You desire to work for a company with purpose and serves a greater good
  • You’re able and willing to work flexible hours, including weekends, holidays, evening


Pay & Benefits:

  • Pay $19/HR
  • Generous H2V gratis program
  • Enjoy a world-class wellness program including chiropractic care and massage
  • Hand crafted paid training program
  • Medical / Dental / Vision Benefits 
  • 401K Retirement Savings Plan
  • Look forward to regular reviews and raises


At Burke Williams, we don't just accept differences-we celebrate it Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and/or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.

I understand that as a condition of any offer of employment, I will be required to complete a background check. We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Keywords:  Front Desk | Guest Experience | Customer Service | Hospitality | Spa Concierge | Luxury