Front Desk Coordinator

3 weeks ago


Pasadena, United States Pinnacle Full time
We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

As the Front Desk Coordinator, you will be accountable for intentionally fostering a positive and thriving work environment while ensuring that all Pinnacle guest, employee, and customer needs are met and exceeded with excellence.

Job Duties

Front Desk
  • Answer and direct a high volume of phone calls to the appropriate party with friendliness and professionalism.
  • Provide an initial warm welcome and introduction to all guests including offering and serving coffee or water and informing them of general facility and safety information including safety kits, fire exits, muster points, bathrooms, kitchen area, etc.
  • Ensure all visitors are promptly signed in and guided to their destination and main point of contact.
  • Collect and distribute required documentation (including visitor badges) for visitors, interview candidates, and new employees.
  • Serve as the primary point of contact for general inquiries about Pinnacle from guests, employees, and customers.
  • Intentionally make connections with others across Pinnacle to foster a positive work environment.
  • Promptly review and take action on any overflow voicemails from the front desk.
Office Administration
  • Ensure proper presentation and upkeep of the shared spaces such as the lobby, kitchen, storage room, interview room, and conference rooms.
  • Serve as building Fire Marshal, Building Safety Officer (BSO), and perform additional duties as required by the Safety Specialist.
  • Place and coordinate miscellaneous orders on behalf of Pinnacle.
  • Restock supplies for coffee bar & office supplies in building Main.
  • Support the successful execution of fellowships in addition to celebrations and bereavement activities such as birthdays, promotions, baby showers, anniversaries, and care packages.
Accountabilities/Results/Success for this role
  • Ensure that all guest, employee, and customer needs are met and exceeded with excellence.
Measures

Targets (meets expectations)

Daily overdue voicemails



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