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Customer Experience/Call Center Manager

2 months ago

Springdale, United States Paschal Air, Plumbing & Electric Full time
Job DescriptionJob Description

We are looking for a Customer Experience/Call Center Manager to join our team

Work for an established yet innovative and growing company utilizing your leadership and relationship skills to maintain a customer-focused approach with focus on delivering superior service to our large and diverse customer base.

What you’ll be doing: 

  • Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
  • Maintain an orderly workflow according to priorities.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.  Improve customer service experiences.
  • Oversees daily activities of the Call Center for multiple locations.
  • Keeps management informed of problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action to be taken.
  • Communicates areas of accountability and performance expected of personnel assigned.
  • Recommends salary adjustments, transfers, promotions, and dismissals.
  • Collaborate with internal teams to address customers’ needs.
  • Working closely with other Managers and Departments to facilitate continued maintenance, growth and promotion of customer relationships and service.
  • Improving customer service procedures, policies, and standards.
  • All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

  • Desire to be part of a winning team.
  • Strong work ethic, ability multitask and make decisions.
  • High level of interpersonal skills to handle sensitive and confidential situations and documentation.
  • Attention to detail and meeting deadlines.
  • Good to excellent spelling and grammar with oral and written communication skills.
  • Bachelor’s degree in operations management, business management or equivalent experience.
  • Supervisory experience.
  • Experience in productions or call center environment.

What you’ll love about working for us:

We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it

  • Enjoy a brand new, centrally located, award-winning facility in NWA
  • Work with experienced and forward-thinking creative professionals
  • Healthcare, vacation, retirement savings and other benefits available

Successful candidates:

. . . want to build something with us.  You’re highly motivated and can work easily and effectively in teams as well as independently.  You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. 

We hope to welcome YOU aboard.  Paschal will provide you with a full job description upon acceptance for an interview.

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