Project Manager
3 weeks ago
We are seeking a skilled Project Manager to join our team at Kawneer Company, Inc. in Springdale, Arkansas. As a key member of our customer service team, you will be responsible for managing a backlog of identified customers in geographic locations, ensuring timely responses to customers via email and phone calls. Your primary responsibility will be to service our customers' needs for large fabricated and/or stock length projects and handle day-to-day activities within the customer service area.
Responsibilities
- Manage a backlog of identified customers in geographic locations, ensuring timely responses to customers via email and phone calls.
- Partner with individuals from various areas, including estimating, drafting, engineering, order entry, and takeoff, to support customer needs.
- Process LOIs, purchase orders, sales tax credits, feedback, and claims management, and transfer orders to other locations.
- Review backlog, proactively manage orders that may not meet original deadlines, notify customers of status changes, and work with plant personnel around scheduling.
- Interact with customers, sales teams, estimation, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
- Resolve customer concerns and field issues, escalating as needed.
- Work independently and be proactive versus reactive.
- Coordinate and advance project status from Order Entry through Engineering and Manufacturing.
Major Activities and Key Challenges
- Understand market needs, including customer needs and competitive information.
- Act as a liaison between customers and Kawneer.
- Obtain profitable orders, understanding job margins and determining any issues.
- Be self-motivated, people-oriented, service-oriented, and possess the ability to work with others.
- Develop and maintain positive working relationships, representing Kawneer in a positive manner.
- Possess conflict management skills and provide constructive feedback and suggestions for potential process improvement opportunities.
- Have a high level of proficiency using Microsoft Office Suite and file management and computer skills in all Kawneer front-end applications.
Qualifications
- High School Diploma or GED from an accredited institution.
- Minimum 2 years of experience in a complex customer service environment (high call volume or high customer contact).
- Employees must be legally authorized to work in the United States, with verification of employment eligibility required at the time of hire. Visa sponsorship is not available for this position.
About Us
Kawneer Company, Inc. is a leading provider of aluminum sheet, plate, and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, and building and construction markets. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work, and 80% of our employees would recommend their managers to others. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities, and our stakeholders.
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