Resource Allocation Manager

1 month ago

Strongsville, United States Acuative Corporation Full time
Job DescriptionJob Description

The Resource Allocation Manager is responsible for oversight and leadership of a globally structured team of dispatchers focused on meeting the defined goals set for the department and ensuring alignment with company objectives. The manager will establish quality controls and ensure that project and departmental milestones are met while emphasizing a customer first approach. This role will closely collaborate with FS Management on strategic placement of resources to support client needs and meet contractual SLA’s. Collaboration with inter/intradepartmental office leadership is required to maintain cross functional process flow, support continuous process improvement and establish training and development for the team. Establishes a feedback culture to grow team mindset that supports change and encourages individual development.

• Overseeing work efforts of departmental leads/supervisors to ensure the team is focused on achieving departmental goals and company objectives.

• Understanding customer expectations and needs, ensuring designed quality standards and quality control processes are followed for optimal service and support.

• Collaborating with FS Strategy & Support Manager to establish proper implementation of new field service maintenance contracts.

• Aligning with FS Strategy & Support Manager to understand sparing plans in place to support maintenance contracts.

• Attending new client/contract roll out meetings to understand how the new contract will affect the team, the field force and the geographical locations of the new work; offering insight on risks, process gaps and resource constraints.

• Instructing the leads/supervisors on new client contract details to ensure the scheduling approach aligns with the service agreement and client expectations.

• Developing new process and collaborating with departmental leadership to document, implement and train front line employees. Work with leads/supervisors to ensure existing procedures are updated as necessary.

• Providing input to strategic decisions that affect the functional area of responsibility.

• Making recommendations based on internal and external factors to minimize risks and aid in formulating plans to achieve long term goals for the organization.

• Ensuring routine, timely and accurate scheduling of technician, depot and warehouse inventories for both Acuative and client owned assets.

• Creating, editing and monitoring annual physical inventory schedules for all field engineers, spared depots and spared contractors.

• Providing management support to Inventory Control team. Point of escalation for all things related to Inventory Control.

• Interviewing, hiring, coaching, work assignment, scheduling, mentoring, setting expectations, monitoring and evaluating performance, providing performance feedback, counseling for performance improvement.

• Defining clear communication protocols and supports communication development.

• Cultivating cultural intelligence and adapts to differences.

• Clear and consistent communication of expectations around goals, roles, tasks and processes.

• Establish, compile and analyze departmental metrics to aid in process and people improvements.

• Lead, coach & motivate team leadership and front line personnel to improve downstream effectiveness and efficiency.

• Responsible for achieving a 30% or greater profit margin on vendor use and ensuring accurate data entry via the vendor po module for reporting integrity.

• Resolving escalated issues arising from operations and requiring coordination with other departments.

Position Type Expected Hours of Work/Travel

• Position is exempt.

• Minimal travel if any.

• Direct Reports include team supervisors.

• Work schedule is standard business hours with after hour availability to support team as needed.

Required Qualifications

• Bachelor’s degree or equivalent experience in global/remote teams management.

• Excellent problem solving skills with proven decisiveness in a fast-paced, changing environment.

• Proven ability to adapt quickly to change and strong change management skills.

• Proficiency using Microsoft Office.

• Excellent oral and written communication skills.

• Demonstrated ability to multi-task and endure and work well under pressure.

• Experience with process documentation, including flow charts.

• Customer service professional background.

• Excellent Organizational skills

• Proven relationship building and teamwork skills.

Additional Qualifications Desired

• Experience managing diverse, virtual teams.

• Telecommunications background in operations/service delivery role.

• Understanding of policies, procedures, programs, plans and organizational relationships of Field Services Team.

• Previous remote leadership experience.

• Experience working with providers/vendors.

• Lean skills/training/certification

• Direct client support/service experience.

Work Environment/Physical Demands

• Office environment with continuous activity.

• Computer use the majority of the day.

• High instances of cross collaboration with other departments.



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