Assistant Community Manager

4 weeks ago

Laguna Hills, United States PMP Management Full time
Job DescriptionJob DescriptionDescription:

Become the Best Part of PMP Management


PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Assistant Manager, Laguna Village Owner’s Association, Laguna Hills, CA.


Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, Utah, and Colorado. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.


PMP is one of the fastest-growing management firms which provides our team members with a unique opportunity to evolve and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.


To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:


Instagram/pmpmanage

Facebook/pmpmanage

Linkedin/company/pmpmanagement


Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.


Position Description: The Assistant Manager will assist the On-site General Manager with multiple administrative responsibilities and duties.


Responsibilities:

  • Provide extraordinary customer service to Unit owners, residents, Board Members, and vendors.
  • Provide positive, professional, and honest communication with same and with onsite and off-site Management staff.
  • Front office duties: Answer the phone, greet, and provide initial service to visitors.
  • Distribute forms and documents per procedure.
  • Manage the electronic access software system and related access devices (FOBS).
  • Keep privileged information confidential.
  • Accept, record, and process assessment and other resident payments received at the onsite office. Assist owners with payment options and setting up automatic dues payments.
  • Provide owners with account status and balances, payment due dates, and explain the transaction history of their accounts.
  • Directly assist the General Manager with community-related tasks.
  • Assist with producing Association documents when duly requested by owners.
  • Board packet assembly, including scanning, formatting, copying, and binding.
  • Update association portals, including but not limited to current documents, Board Member names and positions, community calendar, posting minutes, and sending email blasts.
  • Communicate and coordinate with third-party vendors.
  • Create work orders for the appropriate vendors, follow up on the status of work orders, and update system notes as necessary.
  • Create monthly newsletters.
  • Open, sort, and distribute the mail.
  • Manage Clubhouse reservations and maintain the Clubhouse calendar.
  • Additional duties as assigned.
Requirements:


  • An honest, responsible, optimistic, and enjoyable demeanor.
  • 4 Year College Degree preferred; High School Diploma required.
  • 1-2 Years of experience in an administrative role.
  • Any direct HOA or multi-family property experience (preferred).

Knowledge, Skills, and Abilities:

  • Extraordinary customer service skills.
  • Professional Phone and Email skills.
  • Professional writing and communication skills.
  • Strong problem-solving skills.
  • Proficient data-entry and typing skills.
  • Basic mathematical abilities.
  • Stable employment record.
  • Regular, predictable attendance.
  • Excellent computer abilities to navigate our care systems.
  • Proficient with Microsoft Office (especially Word, Excel, and Outlook), and Adobe.
  • Strong organizational and time management skills.
  • Coachable and adaptable to learning new systems and procedures.

Physical Demands:

  • Sitting at a desk for long periods
  • Walking for up to two hours.
  • Ability to lift up to 40 lbs.

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