Family Support Specialist

1 month ago

Saint Paul, United States Roots Wellness Center Full time
Job DescriptionJob Description

Job Title: Family Support Specialist

Reports To: Clinical Director

Job Status: Full-time

Job Location: Community, Office

About RWC:

At Roots Wellness Center we treat co-occurring disorders through the lens of social justice. We believe that for many, chronic social Injustice fuels the cycle of illness, addiction, and pain.

Come and work for a company that is at the forefront of social justice, with a commitment to addressing racial and socioeconomic disparities in behavioral healthcare. We are on a mission to provide marginalized individuals and families with excellent clinical care and close the gap within marginalized communities.

Summary:

Be a part of an innovative model that aims to transform the child welfare system, step by step, by bringing substance use treatment into the home, therefore also keeping the child in the home while parents work on their recovery, as opposed to removing a child from the family. This position provides home-based individual and community-based group parenting, and behavioral health and recovery skills-building activities aligned with each client's case plan. The services and strategies offered assist in healthy, functional parenting support for children. Services may include effective strategies for managing parental mental health, referrals to community resources and offering parenting education and skill-building. This position will maintain a full caseload of 12 families, effectively timing cases so that this range is maintained, and be an integral part of the In-Home Recovery team. This position will work as part of a larger internal and external team, coordinating services for each client to ensure all individual and family goals are addressed. Timely and accurate documentation of each client interaction is required, with impeccable attention to detail, contract compliance and field standard case noting. Participation in individual and department clinical supervision as required. This position always demonstrates respect for internal and external community, keeps commitments and inspires diverse community trust, resulting in the ongoing public ambassadorship of organizational values and goals.


Essential Duties and Responsibilities:

Case Management 60% - 70%

  • Participate in the Yale Family Based Recovery Program training model and uphold its components with 100% fidelity
  • Conduct home-based parent coaching and ongoing interventions and support that centralize family experiences through a respectful, trauma-informed lens, resulting in client satisfaction and retention.
  • Manage 12-14 active family cases, resulting in timely support and follow up on all client needs and supports related to case plan.
  • Provide community-based and internal referrals and supports to families as needed or requested.
  • Complete all releases of information to safeguard client privacy before contacting outside stakeholders supporting client experience.
  • Case note all interactions and ancillary support with each client within 24-48 hours of interaction. This includes outside stakeholders such as guardian ad litems, social workers, case managers and other support staff.
  • Maintain up to date documentation system, including files and other client-focused paperwork.

Group Management 10% - 20%

  • Offer weekly support groups as needed for parents seeking to explore and acquire new skills in parenting and stress management, resulting in enhanced behavioral health
  • Offer insight to group members that promotes individual confidence, reflection and contribution
  • Plan and make arrangements for weekly social club for families
  • Case notes a group summary after each social club, including progress towards group goals, individual observations of member activities and alignment with case plan goals
  • Assist with voucher management for the incentive-based component

Operations 10-20%

  • Enters case notes, assessments and all intake and entry forms for each client and group in a timely and accurate manner, contributing to accurate and on-time billable services being completed successfully.
  • Responds to internal requests for information and clarification within 24-48 hours resulting in the efficient continuation of colleagues' work.
  • Complete all required billing and reporting activities within requested deadlines.

Qualifications/Experience:

  • Bachelor's degree in family social services, social work, behavioral health/psychology or another related degree
  • 2-3 years working with families experiencing high barriers to success and/or history of child welfare systems engagement
  • 2-3 years working with individuals and families working on addressing behavioral health needs and goals
  • Spoken fluency in Spanish, Somali, Hmong and/or Karen is preferred, but not required.
  • Strong written communication and comfort communicating by email to share updates and questions with key stakeholders, edits work for spelling and grammar and able to vary writing style to meet needs
  • Ability to manage a calendar proficiently, resulting in a detailed and updated account of all work-related activity
  • Successful experience working on a team and sharing collective and individual responsibility for group goals, contributes to a positive team and work culture, addressing workplace conflict transparently and professionally so that larger service goals are prioritized and actively participates in team meetings.
  • Strong oral communication demonstrated through the ability to speak clearly and persuasively any situations, understands how to actively listen and seek clarification and responding well to questions.

Bilingual, BIPOC, LBGQT folks are encouraged to apply



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