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Telecare- Medical Receptionist

5 months ago

Birmingham, United States American Family Care Full time
Job DescriptionJob DescriptionThe Telecare Medical Receptionist is the first person that will interact with all patients when they present at our virtual clinic. The Medical Receptionist provides patients with a positive personal experience while accurately checking them in and out, verifying insurance, collecting payments, and maintaining patient records and accounts. This role is vital in maintaining efficient patient flow and patient satisfaction. American Family Cares top priority is providing the best healthcare possible to our patients in a kind and caring environment. This starts at the initial patient encounter and ends with the discharge of the patient at the end of their visit.

Essential Duties and Responsibilities

Greet patients with a welcoming and professional attitude via phone, email, and video calls.
Respond promptly to patient needs in a calm and empathetic manner, provide excellent customer service
Answer phone calls and patient questions regarding telecare services, scheduling, and general information in a friendly and helpful tone
Facilitate communication between patients and healthcare providers, ensuring that messages and inquiries are promptly addressed
Provide technical support to patients in setting up and using telehealth platforms
Initiates translation services as needed
If applicable, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, and verify insurance accurately and timely
Maintain complete and accurate documentation
Determine, collect and process patient payments and address collection and billing issues
Follow company procedures related to workers compensation and occupational medicine patients
Discharge patients according to the discharge procedure
Manages follow-up communications to minimize no-shows and cancellations.
Assist patients with follow-up appointments and medical documentation requests
Works collaboratively to review patient feedback and reports any issues or concerns to the Telecare Clinical Administrator
Completes daily callbacks of all patients seen
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Participates in training and professional development activities to stay current with telecare best practices and technology
Observe safety and security procedures; promote a safe and pleasant work environment
Regular attendance to ensure efficient clinic operations
Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical office experience preferred but not required. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Excellent customer service skills. Well-groomed appearance. Clear and articulate phone voice.

Physical Demands/Work Environment

HIPPA compliant environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.