Customer Training Team Project Manager

2 weeks ago

Plano, United States Gardian Holdings, LLC. Full time

JOB TITLE: Customer Training Team Project Manager (CTTPM)



Gardian is a leading manufacturer of patented cargo securement technologies used in over the road, rail and ocean shipping. Gardian has a long history of market leading innovations in this space and is growing rapidly with its two primary products, Ty-Gard and Shock-Gard.


JOB TITLE: Customer Training Project Manager

DEPARTMENT: Operations

REPORTS TO: National Account Manager

CLASSIFICATION: Exempt


General Job Description

The Customer Training Project Manager will be responsible for creating, maintaining, and monitoring project team schedules to ensure that implementations are staffed and completed on time. This role requires a deep understanding of project management principles, excellent communication skills, and the ability to communicate with customer and Gardian stakeholders. The CTTPM will work closely with team members and customers to develop detailed staffing and supply plans. The successful candidate will have a proven track record of managing complex schedules in a fast-paced environment and will be adept at using communications software and tools (Slack and MS Office). This role requires a high level of attention to detail, strong analytical skills, and the ability to think critically and solve problems. If you are a detail-oriented professional with a passion for project management and a commitment to excellence, we encourage you to apply.



Responsibilities:

  • Develop detailed project and schedule plans with resource allocation
  • Communicate directly with the customer and the Gardian team for scheduling and support needs
  • Identify scheduling conflicts and develop mitigation solutions
  • Ensure project materials are on site as needed
  • Provide guidance and support to ensure team members meet the objectives
  • Facilitate regular team meetings to track progress, address any issues, and to build camaraderie amongst the team
  • Serve as the primary point of contact with the National Account Manager and the Training Team
  • Prepare and present reports to management including results of customer implementations, exception reporting and other reports as necessary
  • Communicate directly with the customer via Slack
  • Ensure all goals of customer implementations are met to the required quality standards


Skills, Knowledge and Experience:

  • Five years of experience in a role with significant project management / scheduling responsibilities
  • Bachelor’s degree preferred
  • Demonstrated bias for action
  • Ability to work in an environment that is rapidly changing, where processes and procedures are in development
  • Ability to manage multiple projects simultaneously
  • Ability to build and maintain positive working relationships
  • Knowledge of Slack a plus
  • Strong ability with MS Excel and/or project management software
  • Highest degree of integrity and character who takes ownership of responsibilities

Excellent written and verbal communication skills. Ability to read, write, and interpret business and technical documents.

Ability to communicate with all levels of the organization

Must be able to work independently


WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The position is based in our Plano, TX corporate headquarters and will require some travel

Required travel will be in ambient warehouse environments interacting with associates. You will encounter warehouse conditions that are not room temperature.

Communications will take place at various time zones and schedule needs may require adjusted hours of work



PAY AND BENEFITS


Medical 100% coverage of employee by Shock-Gard

Dental 100% coverage of employee by Shock-Gard

Vision 100% coverage of employee by Shock-Gard

Life Insurance, PTO, 401(k) with match

Supplemental Pay: Bonus pay




We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.



The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.


www.ty-gard.com

www.shock-gard.com


We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.

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