Technical Support Systems Engineer

4 weeks ago


West Des Moines, United States ePATHUSA Inc Full time
Job DescriptionJob DescriptionePATHUSA, Inc. is seeking Technical Support Desktop Support Engineer to be responsible for providing support to remote and in office users who need assistance with their computer hardware, software, and mobile devices.

The ideal candidate will possess a strong understanding of Windows 10 and Office 365 products, a strong understanding of the client/server software deployment model, mobile device setup and support, and basic networking technologies. The candidate will exhibit excellent problem-solving skills, have a positive and friendly attitude, and will possess strong written and verbal communication skills.

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Maintaining computer networks including VPNs, routers and other physical hardware
  • Installing and configuring network equipment
  • Creating firewalls and updating virus protection software and data security systems to keep data and communications protected


Requirements
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Maintaining computer networks including VPNs, routers and other physical hardware
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

Qualifications:

  • Associate Degree in the Information Technology field or 1 year of equivalent education or work experience
  • Experience with Azure and Cloud-based security.
  • Strong understanding of Windows based computer and networking concepts and technologies.
  • A general understanding of conference room technologies such as Teams, WebEx, and Zoom.
  • Excellent communication and organizational skills.

Preferred : Comp TIA A+ Certification, Network+ Certification, or Microsoft 365 MDAA



Benefits

· Salary paid on biweekly basis

· Health, Dental, and Vision Insurance

· Vacation and Sick paid time off on accruing basis

· 401K

· Holiday pay





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