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Quality Project Coordinator
4 weeks ago
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Project Coordinator, Operations
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Project Coordinator, Operations
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Boston, United States Massachusetts Technology Collaborative Full timeABOUT THE MASSACHUSETTS TECHNOLOGY COLLABORATIVE:As a unique public agency, the Massachusetts Technology Collaborative (MassTech) supports the business formation and growth in the state’s technology sector, helping Massachusetts lead the global digital economy. The Massachusetts Broadband Institute (MBI) is a division of MassTech and serves as the central...
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Event Planner
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IT Project Coordinator
2 months ago
Position: IT Project Coordinator
Duration: 6 months
Location: Hybrid - Local candidates only (Quincy, MA)
Position Overview:
The client is seeking a highly skilled IT Project Coordinator (PC) to join our collaborative Medicaid Management Information System (MMIS) team. This role requires a high level of professionalism, strong organizational and project management skills, and the ability to thrive in a fast-paced, high-performance environment. The IT Project Coordinator will report to the MMIS Director and provide primary administrative support and project coordination for various core administrative tasks and mission-critical activities. The ideal candidate will be highly motivated, adaptable to change, results-oriented, and possess exceptional communication and organizational skills.
Work Schedule:
Monday – Friday, 9:00 AM – 5:00 PM, with flexibility available based on operational needs. The position will follow a hybrid model of reporting to work, typically Tuesday and Wednesday in the office, and working from home on other days.
Key Responsibilities:Administrative Duties:- Complex Administrative Tasks: Lead complex administrative duties requiring skill, agility, reasoning, judgment, and decision-making.
- Special Projects: Lead special projects/assignments by establishing clear objectives, determining priorities, aligning with MMIS standards, gaining cooperation from teams, setting expectations, establishing project plans, managing progress, and problem-solving.
- Helpdesk Management: Manage the MMIS CA Uni-Center ticket queue for lower-environments access requests and coordination with MMIS teams; maintain internal procedure updates, and collaborate with Access & Controls and Helpdesk leads to resolve process issues.
- Stakeholder Coordination: Maintain relationships with the Assistant Chief Information Officer's (ACIO) office and MassHealth senior executive management to coordinate support for cross-team initiatives.
- Invoice and Budget Processing: Partner with the MMIS PMO Lead to manage and process monthly invoices and maintain the MMIS Budget system.
- Project Intake Support: Work with the MMIS Development team to support project intake of new submissions, ensure level-of-estimates are submitted, and track progress.
- On/Offboarding Management: Oversee all aspects of on/offboarding staff and establish procedures for ongoing management and coordination across MMIS Management and Team Leads.
- Software Licenses and Inventory: Manage systems for software licenses, inventory tracking, and reporting. Establish relationships with the Asset Management team.
- Meeting Coordination: Manage MMIS Director meeting requests, including agenda preparation, meeting minutes, related correspondence, presentation preparation, and follow-up activities.
- Research and Analysis: Support research and analysis assignments, including data collection, running queries, preparing documents, reports, and summarizing information into charts and graphs.
- System Outage Notices: Draft system outage notices for the Communications team.
- Procedure Development: Develop operational procedures, instructional guides, and memos.
- Excel Reporting: Create and manage MS Excel charts, graphs, pivot tables, and workbooks.
- Experience: 5+ years of hands-on experience in IT project coordination or a similar role.
- Technical Skills: Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Access, VISIO). Strong skills in creating charts, graphs, pivot tables, and workbooks in MS Excel.
- Project Management: Strong organizational and project management skills, with the ability to handle multiple priorities and meet deadlines.
- Interpersonal Skills: Excellent interpersonal, communication, and relationship management skills. Ability to exercise discretion and handle confidential information.
- Analytical Skills: Strong analytical, problem-solving, and follow-through skills.
- IT Environment Experience: Prior experience working in an IT environment is a plus.
- Software Learning: Ability to learn new software quickly.
- Education: Bachelor’s degree or higher.
- Experience: Prior experience in a Medicaid Management Information System (MMIS) environment.
- Skills: Ability to work with minimal supervision and manage virtual meetings effectively.
- Workspace: Ensure a distraction-free workspace during work hours and virtual meetings.
- Internet: Provide a high-speed, uninterrupted modem for a remote workspace.