Customer Account Manager

3 months ago

Greensboro, United States TAT Technologies Ltd Full time
Job DescriptionJob Description

TAT Piedmont (Piedmont Aviation Component Services) is looking for a Customer Account Manager. TAT Piedmont has been in operation for more than six decades and has a long history of satisfied customers around the world. Our team is made up of highly skilled technicians dedicated to bringing you the best product, on time – every time. Our comprehensive service and support works to ensure that we can meet the needs and demands of our customers. We enjoy the ability of working without all the red tape usually found in larger organizations and with the family-dynamic of enjoying those we work alongside. If you are interested in throwing your hat in the ring of consideration - APPLY NOW

The position of Customer Account Manager (CAM) is responsible for acting as the advocate for the customer and serving as the liaison between the Customer and Sales, S&OP, Shop Operations and Shipping departments. In this position you will proactively manage each assigned customer, providing key information throughout the service process provided by Piedmont.

Essential Job Functions:

  • Open work orders for assigned customers.
  • Work closely with the Director of Account Management to maintain KPI’s and other reporting metrics to ensure Piedmont is meeting all contract obligations and the Customers’ expectations are being met.
  • Act as principle point of contact for assigned customers, using Piedmont’s proactive account management methods.
  • Understands where his/her customer products are in the production schedule.
  • Act as the advocate for the customer and provide liaison between the Customer and Production Control, Shop Operations and Shipping departments to ensure all Customer requirements are met and technical difficulties or questions are answered.
  • Respond to inquiries from existing and potential customers, incoming mail, e-mail and any other requests regarding customer parts or related issues.
  • Ability to identify customer needs and develop timely solutions.
  • Assign OTD (on time delivery) dates for work orders to production that meet the customer’s expectations.
  • Identify opportunities to grow business with key accounts, including providing proposals to Tier 3 customers.
  • Limited travel to customer locations for business growth and relationship opportunities.
  • Meet or exceed sales goals for assigned Tier 3 customer accounts.
  • Track financial, turnaround time, On Time Delivery and other key metrics with assigned accounts. Provide solutions to issues when metrics are not in alignment with customers’ expectations.
  • Proactively provide status reports to Customer (and Management) as necessary.
  • Assist with contract management issues, reports and analysis as necessary.
  • Provide technical assistance as needed, or work with the shop to provide the technical support needed by the Customer.
  • Other duties and task as needed.

Requirements

Position Requirements/Qualifications:

  • High School Diploma/GED minimum. College or Technical school business classes preferred. 2 Years CSR experience preferred.
  • Must be detail oriented and able to prioritize activities and juggle conflicting demands.
  • Must be able to travel as required for business needs.
  • Excellent organizational skills are necessary.
  • This job requires exemplary client interaction skills, resolution focus, and analytical ability.
  • The ability to multi-task is essential to succeed in this position as is a willingness to fill in wherever and whenever help is needed in the department.
  • Demonstrated oral & written communication skills and good telephone manners.
  • Must acquire knowledge of product offerings.
  • Dedication, passion & desire to be the best.
  • Ability to operate standard office equipment and good PC skills (MS Word, Excel, Outlook and PowerPoint.
  • Technical background in aviation components is advantageous.

Benefits

TAT Technologies Group is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location.

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