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Billing Coordinator
2 months ago
Position Summary: This position provides professional administrative and operational support in collaboration with sales, operations, and other office administration employee(s) to carry out customer-oriented sales and service activities in a growing business environment.
Essential Duties and Responsibilities include the following.
- Accurately and efficiently coordinate contract rental billing activities, which include, but are not limited to:
- Professional collaboration with relevant sales employees to address rental billing needs or issues.
- Professional collaboration with customer representatives to ensure proper invoice distribution, which may include inputting data entry of invoice details into customer A/P systems.
- Create relevant rental business documents in Rental Man ERP.
- Adhere to established processes to effectively control internal paperwork of rental contracts, service records, and all billable documents.
- Responsible for accurate and efficient data entry and paperwork processes of rental contracts, service records, and all billable documents/files.
- Collaborate on customer inquiries and/or discrepancies regarding billing documents; may include thorough research of discrepancies.
- Record, verify, and post payments received by the organization and ensure transactions are recorded in accordance with internal accounting policies.
- Maintain and reconcile accounts receivable ledger or system to ensure accurate and timely receipt of payments.
- Utilize computer and accounting software (RentalMan ERP) to create and manage accurate rental contract documents/files and manage standard invoices and customer payments.
- Utilize various information systems and documentation for rental contract/billing analysis.
- Work closely with the corporate contracts administration team to provide timely and accurate customer and equipment rental information.
- Depending on the assigned location:
- May handle incoming customer calls to address rental contract needs, inquiries, or issues.
- May provide administrative support to the local/assigned sales team.
- Generate reports on sales commissions, sales targets, activity, and other related metrics.
- Assist Finance with preparation for records and process auditing.
- Work independently and with teams on special, ongoing and/or nonrecurring projects, as assigned.
Qualifications: To perform this job successfully, an individual must be able to consistently perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Proficient with Microsoft Office, especially Excel, Word, and Outlook.
- Must learn new data programs/applications/ systems quickly.
- Excellent Customer Service and Time Management skills.
- Ability to multi-task, prioritize, and work efficiently with consistent follow-through to meet defined deadlines.
- Ability to anticipate work needs and follow through with minimum direction.
- Must be detail-oriented.
- Written and verbal communication and interpersonal skills.
- Professional appearance, demeanor, and attitude.
- Team-oriented self-starter with the ability to work independently with little to no supervision.
Education/Experience:
High school diploma or GED; post-secondary education preferred; technical certification, associate or bachelor’s degree a plus; 5 years administrative experience, preferably in a rental customer service organization. In lieu of a certificate or secondary degree, 7 or more years of relevant experience.