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Technology Support Logistics Coordinator
4 weeks ago
Position Overview
The Tech Support Logistics Coordinator will provide remote helpdesk and community based itinerant evaluation and technical support related to the use of general technology in the community to adults and children with or without various forms and levels of ability or disability. Manage inventory, preparation, and shipping of standard equipment. This position will be based out of the Worcester, MA office full-time based on our 35-hour workweek.
Essential Functions
- Prepare and ship equipment orders for timely delivery to clients and community partners.
- Manage equipment and software inventory in and out of the Worcester office.
- Answer incoming calls, serve as the first point of contact for external clients seeking technical assistance over the phone or email. Evaluate needs and direct to other team members as appropriate
- Knowledge of computer hardware and software, operating systems, mobile devices, and other tech products and how to troubleshoot basic issues.
- Evaluate general technology skills using custom in house evaluation tool, depending on contract.
- Perform initial setup, installation, maintenance, troubleshooting and repair of technology equipment as needed, depending on contract.
- Diagnose and resolve technology related problems using documented procedures and troubleshooting tools.
- Determine the best solution based on the issue and details provided by clients and support the client through the problem-solving process.
- Maintain appropriate documentation based on professional practice, regulatory requirements, Easterseals policies and procedures, contracting agency requirements and third-party payer guidelines.
- Submit paperwork and billing requirements in a timely manner in accordance with agency standards and with strict adherence to deadlines.
- Other duties and tasks as assigned.
Qualifications
- Associates degree or equivalent work experience.
- Familiarity with Microsoft Excel and ticketing systems.
- Strong computer experience, ability to work independently, excellent communication and organizational skills.
- Work experience with individuals with disabilities is preferred but not required.
- Ability to regularly lift or move 25-50 pounds.
Easterseals Massachusetts is an Equal Employment Opportunity Employer and welcomes all qualified applicants. We base all employment decisions on each individual's capabilities and qualifications without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected status under the law.
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