Reservation and Ticket Agent

Join us in the mountains At Granby Ranch, you will have a small mountain experience where families, friends and team members connect, live, play and enjoy the natural environment of the Colorado Rocky Mountains. Perks of joining our team include affordable employee housing, a season pass for Granby Ranch, free passes to more than 15 Colorado ski areas, in-house discounts in our rental, retail and restaurant outlets, and so much more

POSITION SUMMARY:

The Reservation and Ticket Agent is responsible for providing personal, responsive and professional service to all guests in selling all aspects of guests’ reservations and products at Granby Ranch. This can include but is not limited to: lessons, lift tickets, rental equipment, season passes and other products as they become available.

• Provide information, answer questions, manage changes to reservations, handle complaints and assist each guest regarding activities, tickets, lift and trail access, and general information about the Granby Ranch area.
• Answer telephone in a timely fashion, answer questions, make reservations, and manage changes and cancellations to existing reservations in a friendly, professional manner.
• As assigned, respond to e-mail requests for new reservations and information.
• Determine client needs using active listening skills and needs determination questions – provide information and available options for client to make an informed decision regarding vacation planning.
• Maintain current knowledge of weather and snow conditions, Resort general information, Resort products & promotions, lodging packages, Resort & local events special events.
• Sell lift tickets, rental equipment, and ski school lessons daily.
• Process coupons and promotions as required.
• Process credit card cash transactions and adhere strictly to guest and other privacy policies.
• Ensure proper cash handling procedures are in place and adhered to at all times.
• Organize prepaid reservation packets for the following day.
• Complete closing procedures for individual selling stations.
• Work with other departments to ensure goals are met and processes are effective.
• Keep a calm, organized, and positive environment at all times.

ESSENTIAL JOB FUNCTIONS:

• Maintain an exceptional level of service in all interactions with guests, fellow employees, and other/all departments.
• Answer all Reservation Center calls and emails in an efficient and helpful manner.
• Sell and book Ski Granby Ranch offerings- including, but not limited to- Season Passes, Lift Tickets, Ski School, and other associated packages.
• Help assist the Guest Relations Manager and Supervisor prepare reservation packets consisting of prepaid information for the Ticket department daily.
• Respond to and follow up on all requests in a timely manner.
• Handle all guest information professionally and in confidence at all times.
• Work with other departments to ensure goals are met and processes are effective within the Reservation Center operations.
• Keep a calm, organized, and positive environment always.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist with Retail and Rental departments as requested.
• Assist with wedding and group sales bookings.
• Maintain an exceptional level of guest service in all interactions with guests, fellow employees and other department managers.
• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Strong working knowledge of computer systems- including but not limited to- Microsoft Word, Excel, and Outlook.
• Highly developed customer service skills.
• Knowledge of the area and Granby Ranch services/amenities.
• Ability to understand and carry out written and verbal instructions.
• Ability to learn new software. Example: Ticketing software (Siriusware).
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School Diploma or equivalent required.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Ability to stand, bend, and sit for long periods of time.
• Ability to lift up to 20lbs.
• Climbing stairs, walking, and locating guests outside when necessary.
• Weekend and holiday work required.

PERKS & BENEFITS

• Free season pass to Granby Ranch
• Discounted friends & family tickets
• Free equipment rentals and lessons for employees
• Mental health resources for all employees
• Food & beverage and retail discounts
• Pro-deals

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

WE LOOK FOR PEOPLE WHO SHARE OUR VALUES:

· Team Success. We succeed only when the team succeeds. We support each other with resources, constructive feedback, and positive encouragement.

· Continuous Improvement. We are in a constant state of innovation, evolution and adaptation, thoughtfully balanced with a sense of focus and attention to detail.

· Every Team Member Matters. We recognize the value and contributions of all team members. Whether you are a frontline team member or a divisional leader, we thrive under the philosophy that no role is insignificant.

· Professionalism & Relatability. We believe that a culture of respect, shared passion, and a sense of community is imperative to success.