Representative, Client Services
2 weeks ago
We are looking for a dynamic, career-minded Client Services Representative to provide excellent customer service and support to clients. The successful candidate will be able to address clients' inquiries, ask appropriate questions, and provide solutions. Whether they are members or first-time callers, our clients are promised 100% satisfaction, and our client services team is accountable for ensuring this happens during every single client interaction.
The Call Center is open Mon- Fri 8 am-7 pm & Saturdays 7 am-3:30 pm. We are looking for candidates available for all shifts within these hours.
Key Responsibilities:
- Receive a high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate
- Able to quickly identify the client’s request or concern and efficiently provide the most effective solutions, offer seasonal specials, and additional services.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Efficiently enter detailed records of client interactions and actions taken
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Qualifications:
- 1-3 years of Call Center experience, HVAC & Plumbing Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to make sound business decisions
- Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
Working Conditions:
- Report to an office environment for every shift
- Regularly required to sit; use hands to handle or feel and type
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
- Frequently required to reach with hands and arms
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Benefits:
- Competitive hourly pay + bonuses & spiffs
- Hourly Pay + Overtime as needed
- Medical, Dental, & Vision Insurance
- Life and supplemental benefits
- 401K with Company Match
- Paid time off and holidays
- Professional development opportunities
Adeedo Drains, Plumbing, Heating, and Air and JW Heating and Air are premier Los Angeles plumbing and HVAC businesses that have been serving greater Southern Californian residents since 1949. We believe in treating our customers and employees as we would like to be treated and look forward to lifelong relationships. We do this by sticking to our core values of honesty, integrity, teamwork, and accountability.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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