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Sales Assistant

3 months ago

Stafford, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities

  • Assists Account Manager and Sales Associate with assigned customer accounts.
  • Communicates directly with customers and principals via phone, email and TEAMS.
  • Enters customer orders in the business system for parts and basic assemblies.
  • Enters customer change orders and customer returns in the business system.
  • Monitors shipment schedules, provides schedule updates to customers and other Sales Team members, and serves as primary focal point for expediting with the client.
  • Ensure all order related documentation is submitted in a timely manner using established procedures.
  • Responsible for reviewing and taking corrective action on commission reconciliation, PONCs, and other system related issues.
  • Responsible for securing and maintaining Export Compliance documentation within SharePoint following established procedures.
  • Maintains customer account information in the business system (e.g. billing/shipping addresses, customer numbers, etc.)
  • Monitors and updates sales team on customer service items that are in jeopardy of failing to meet or exceed customer expectations.
  • Creates and delivers parts quotes directly to customers.
  • May assist the customer with selecting basic products.
  • Follows up with customers regarding status of open quotes.
  • Coordinates or assists in coordination of customer and employee meetings.
  • Administers and distributes various sales reports as required.
  • Provides suggestions to improve work process, such as reduction in non-conformances, increased efficiency, profitability, hit-rate and customer satisfaction.
  • Performs general administration activities for sales team including answering phones, transferring calls, copying, filing, typing and other.

QUALIFICATIONS

Education / Knowledge / Experience

  • Associates Degree at a minimum. Bachelors degree in business, or technical discipline preferred.
  • 1 - 3 years of office administrative experience.
  • Direct experience in a sales and or customer service oriented work environment preferred.
  • Knowledge of office administrative procedures, standard office equipment.

COMPETENCIES

  • Very Strong understanding of the principles of customer management and the requirements to meet or exceed customer expectations.
  • Very Strong Team Player with Excellent interpersonal skills - develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
  • Strong ability to use independent judgment.
  • Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
  • Good writing skills – writes in a manner appropriate for business and messages information coherently.
  • Strong organizational skills with ability to multi-task - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
  • Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
  • Competent in the use of various communication methods including customer data tools, email, internet and FTP sites.
  • Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.