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Front Office Check-In

3 months ago

Atlanta, United States Georgia Hand Shoulder & Elbow P C Full time
Job DescriptionJob DescriptionDescription:

Job Summary:

The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow.


Supervisory Responsibilities: N/A


Duties/Responsibilities:

  • Greets patients immediately upon arrival, assists with check-in utilizing Epion pad. Obtain and scan identification and insurance cards.
  • Review Epion for missing or incorrect information and edit or obtain prior to accepting into Athena.
  • Answer and route incoming calls.
  • Insurance verification through Availity, obtain referrals for HMO patients keep track of visits, contact insurance company if additional benefits for coverage are requested.
  • Work with the billing/insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
  • Maintain a high level of knowledge of administrative and billing skills.
  • Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and/or office guidelines.
  • Submits necessary information and documentation for insurance authorization and obtains authorizations.
  • Advises patients of balances owed to GHSE and collects money.
  • Check charts for next day’s schedule to ensure all information is current and correct.
  • Print encounter forms and route them to the appropriate party depending on the type of visit.
  • Review the next day’s charts for insurance and balances.
  • Coordinate with Billing or Self-Pay Patient Accounts Representative for assistance with patient’s questions regarding account balances.
  • Maintain Inbox daily for phone messages, referrals and continuity of care documents, to ensure tasks are being completed.
  • Participate in weekly huddles with administrative staff.
  • Maintains files and records as requested.
  • Maintain OSHA compliance in coordination with OSHA Compliance Officer.
  • Performs other duties as assigned.
Requirements:

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to prioritize and delegate tasks.
  • Ability to maintain confidential records.
  • Proficient with Microsoft Office Suite or related software.


Education and Experience:

  • One year with medical office administrative experience.
  • Proficient with EMR, Athena experience preferred.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.