Current jobs related to IT Help Desk Associate - Columbus - Improveit Home Remodeling

  • Help Desk Support Specialist

    2 weeks ago

    Columbus, Ohio, United States GovCIO Full time

    Job SummaryGovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and identifying computer hardware and software related problems, effectively communicating step-by-step solutions to end-users, and recording solutions into a database for other Help Desk...

  • Help Desk Manager

    3 weeks ago

    Columbus, Ohio, United States InfraSource Full time

    Job Title: Help Desk ManagerAt InfraSource, we are seeking a highly skilled Help Desk Manager to oversee the Help Desk and Infrastructure teams. This role is crucial in enhancing our business intelligence footprint across the organization.Responsibilities:Coordinate help desk/infrastructure related projects with IT top management.Carry out supplementary IT...

  • Help Desk Manager

    1 week ago

    Columbus, Ohio, United States InfraSource Full time

    About the Role:The Help Desk Manager will oversee the Help Desk and Infrastructure teams, ensuring seamless operations and effective issue resolution. This role involves monitoring and maintaining business intelligence applications, transforming raw data into actionable insights, and enhancing the company's business intelligence footprint.Key...

  • Help Desk Analyst

    4 weeks ago

    Columbus, Ohio, United States Software Technology Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Software Technology Inc. The ideal candidate will have a strong understanding of desktop support and software licensing services, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide technical support to end-users via phone,...

  • Help Desk Lead

    4 weeks ago

    Columbus, Ohio, United States Vaco Full time

    Job Title: Help Desk LeadVaco is seeking a highly skilled and experienced Help Desk Lead to join our team. As a Help Desk Lead, you will be responsible for providing technical support and assistance to internal staff and external vendors, ensuring that all IT operations run smoothly and efficiently.Key Responsibilities:Provide technical support and...

  • Help Desk Specialist

    3 weeks ago

    Columbus, Ohio, United States Avanciers Full time

    Job Title: Help Desk Desktop SupportAvanciers is a hiring company that specializes in providing top-notch talent to our clients. We are currently seeking a skilled Help Desk Desktop Support professional to join our team.Job Summary:We are looking for a highly motivated and detail-oriented Help Desk Desktop Support professional to provide exceptional support...

  • Help Desk Technician

    1 week ago

    Columbus, Ohio, United States Integrated Services of Appalachian Ohio Full time

    Job Title: Help Desk TechnicianWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Integrated Services of Appalachian Ohio.Job Summary:The Help Desk Technician will provide technical support to all employees, providers, interns, temporary staff, and contractors across the state of Ohio. This role will involve...

  • Help Desk Support Specialist

    4 weeks ago

    Columbus, Ohio, United States Genesis10 Full time

    Job Title: Help Desk Analyst 1Genesis10 is seeking a skilled Help Desk Analyst 1 to join our team for an 8-month on-site contract position with a leading client in Columbus, OH. This role offers a competitive hourly rate of $24/hour W2 based on experience.Job Summary:We are looking for a highly motivated and detail-oriented individual to provide exceptional...

  • Help Desk Analyst

    2 months ago

    Columbus, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst to join our team in the Plastics Manufacturing industry, located in Columbus, Ohio. As a Help Desk Analyst, you will be the first line of support, ensuring high levels of customer satisfaction through efficient troubleshooting of technical issues...

  • IT Help Desk/Service Desk

    4 weeks ago

    Columbus, United States Nesco Resource Full time

    The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk...

  • Help Desk Support Specialist

    2 weeks ago

    Columbus, Ohio, United States Proteam Solutions Full time

    Job SummaryProteam Solutions is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities Respond to and diagnose customer interactions using systems analysis techniques and procedures. Provide excellent...

  • Help Desk Support Specialist

    1 month ago

    Columbus, Ohio, United States Proteam Solutions Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Proteam Solutions. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and diagnose technical issues using systems analysis techniques and procedures.Provide...

  • Help Desk Support Specialist

    4 weeks ago

    Columbus, Ohio, United States Proteam Solutions Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Proteam Solutions. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and diagnose technical issues using systems analysis techniques and procedures.Provide excellent...

  • Help Desk Desktop Support

    1 month ago

    Columbus, United States Avanciers Full time

    Avanciers is a hiring Help Desk Desktop Support in Columbus, OH. one of our Fortune 500 clients. This is a Contract with the client.Help Desk Desktop Support Columbus, OH (43219) OnsiteContractShift can be from 8 am to 8 pm Mon to Fri.Level 1 Service Desk Assist authorized users with client tools and applications through both proactive and reactive...

  • Help Desk Desktop Support

    1 month ago

    Columbus, United States Avanciers Full time

    Avanciers is a hiring Help Desk Desktop Support in Columbus, OH. one of our Fortune 500 clients. This is a Contract with the client.Help Desk Desktop Support Columbus, OH (43219) OnsiteContractShift can be from 8 am to 8 pm Mon to Fri.Level 1 Service Desk Assist authorized users with client tools and applications through both proactive and reactive...

  • Help Desk Desktop Support

    3 weeks ago

    Columbus, United States Avanciers Full time

    Avanciers is a hiring Help Desk Desktop Support in Columbus, OH. one of our Fortune 500 clients. This is a Contract with the client.Help Desk Desktop Support Columbus, OH (43219) OnsiteContractShift can be from 8 am to 8 pm Mon to Fri.Level 1 Service Desk Assist authorized users with client tools and applications through both proactive and reactive...

  • Help Desk Support Specialist

    1 month ago

    Columbus, Ohio, United States Elevance Health Full time

    Job Title: Help Desk Analyst IAt Elevance Health, we are seeking a highly skilled and motivated Help Desk Analyst I to join our team. As a Help Desk Analyst I, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our customers receive exceptional service.Key Responsibilities:Provide technical...

  • Help Desk Technician

    5 months ago

    Columbus, United States Proteam Solutions Full time

    Essential Duties Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in. Incident or Request recognition, research, consultation, resolution recognition, feedback to customers, and ownership. Provide excellent customer service and...

  • Help Desk Specialist

    2 weeks ago

    Columbus, Ohio, United States Creative Financial Staffing Full time

    Help Desk Specialist RoleWe are seeking a skilled and customer-oriented Help Desk Specialist to provide first-level technical support to our employees. The Help Desk Specialist will troubleshoot hardware, software, and network issues via phone, email, and in-person.Key Responsibilities:Provide technical support to employees via phone, email, and...

  • Help Desk Support Specialist

    2 weeks ago

    Columbus, Ohio, United States Proteam Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Proteam Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and in-person interactions.Key ResponsibilitiesRespond to and diagnose technical issues using...

IT Help Desk Associate

3 months ago

Columbus, United States Improveit Home Remodeling Full time
Job DescriptionJob Description

The IT Help Desk Associate provides technical end-user support to a variety of employees, teams, and executives. This position is the initial point of contact for technical support requests received by phone, e-mail or other methods. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and other IT equipment to ensure optimal performance. The successful candidate must provide quality support to end users with high degree of customer satisfaction in a timely manner by taking ownership of requests, utilizing their technical knowledge, resulting in resolution, delegation, or coordination of efforts with IT management.

IT Help Desk Job Responsibilities:

  • Serve as a first point of contact to end users by responding to technical assistance requests by phone, email, or in person.
  • Diagnose and resolve technical hardware and software issues. Follow established procedures to resolve user issues.
  • Assist with the deployment/upgrading of laptops, PCs, tablets, and other devices
  • Perform onsite and remote troubleshooting through diagnostic techniques and asking pertinent questions
  • Determine the best solution based on the issue and details
  • Walk the user/employee through the problem-solving process
  • Escalate unresolved issues to a senior IT resource
  • Keep accurate documentation pertaining to resolutions and root cause analyses
  • Follow-up and update IT requests with status updates and accurate notes

IT Help Desk Associate Job Qualifications:

  • Associate degree (or relevant course work), preferably in a computer science or related technology field
  • Solid knowledge and experience troubleshooting, fixing, upgrading and repairing Microsoft Windows desktops, laptops, tablets, printers and copy/scan/print/fax multifunction devices.
  • Understanding of networking principles
  • Understanding of Microsoft Operating Systems
  • Active Directory experience, a plus
  • Office 365 administration experience, a plus
  • Experience with Salesforce.com, a plus
  • Mobile Device Management experience, a plus
  • Call Center/ CRM support experience, a plus
  • Clear verbal communication skills and ability to give and follow written and oral instructions.
  • Ability to communicate technical solutions in a user-friendly and professional manner.
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • Ability to work independently, find solutions to problems, and make responsible decisions.
  • Ability to use good judgment and think quickly and rationally in difficult or stressful situations.
  • Occasional lifting of computer and electronic equipment up to 50 pounds, climb ladder, crawl under desks and in tight spaces.
  • Must be able to sit and work effectively at a desk or workstation.
  • Must be able to stand and work effectively for extended periods of time.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

COMPENSATION & BENEFITS:

  • Competitive pay
  • Flexible schedule within the hours of 8 am to 5, M - F
  • High level of autonomy
  • Ability to work independently
  • Career advancement opportunities
  • Professional work environment, brand-new, centrally located offices
  • State-of-the-art technology tools and resources
  • Backing of 34-year old stable industry leader
  • Collaborative, driven, entrepreneurial environment
  • Executive leadership support

Powered by JazzHR

Vho0RReL89