Office Manager

3 months ago

Salinas, United States Cypress Healthcare Partners Full time
Job DescriptionJob Description

Salinas, Ca

SUMMARY

As an Office Manager, you will provide day to day operational leadership to your assigned practice/facility. You will ensure that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. You will seek opportunities to grow the financial health and long-term sustainability of the practice.

ESSENTIAL DUTIES AND RESPONSIBILITES

Includes but not limited to the following:

  • Under the general supervision of the Practice Administrator, the Office Manager is responsible for managing all aspects of the assigned practice/facility operation.
  • Assists with the billing aspects of the operation, supports care coordination for patients at the clinic.
  • Responsible for documenting patient payments in ledger, balance petty cash and making bank deposits on a daily basis.
  • Coordinate coverage when staff are absent, develop and implement standard work to ensure all aspects of the office are covered.
  • Ensure patient services are provided in an effective and efficient manner when providing clerical and administrative support.
  • Assist with patient registration/check in, verify patient information (demographics, employment, insurance) collect copayments and any missing or required paperwork.
  • Train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
  • Review and analyze clinical, financial and operating reports and make correlating decisions based on the data presented to ensure a sustainable and profitable operation.
  • Understands SVHC billing policies and can explain the policy to patients and staff.
  • Maintain the cleanliness of the office
  • Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).
  • Maintains a good working relationship with peers, physicians, staff and other support personnel.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

  • High School Diploma or equivalent is required. Bachelor’s degree preferred.
  • Prior experience as a supervisor is required.
  • 1-2 years of management experience.
  • Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
  • Experience in a high-volume practice is desirable.
  • Experience in a call center or with a phone management system is desirable.

REQUIREMENTS:

  • Valid CA Driver’s License and proof of auto insurance coverage required

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

Supervises the non-physician staff at assigned practice/facility.

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position.

  • Excellent customer service
  • Problem resolution skills
  • Critical thinking skills and ability to analyze datasets
  • Effective verbal and writing skills
  • Microsoft Office knowledge (Word, Excel, and Outlook)
  • Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
  • Demonstrates ability to work autonomously and be directly accountable for results
  • Demonstrates flexibility
  • Exhibits capability to influence and negotiate individual and group decision making
  • Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
  • Displays proven ability to positively influence behavior and outcomes

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible.

The range displayed on this job posting reflects the target for new hire salaries for this position.

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