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Front Desk Lead

4 months ago

Houston, United States The Lash Lounge Houston - Yale Marketplace Washington Avenue Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Employee discounts
  • Training & development

WHO WE ARE :
THE LASH LOUNGE salons at Yale Marketplace and on Washington Avenue in Houston, TX are locally and woman-owned salons looking for a dynamic, enthusiastic, experienced Front Desk Leads to support our salon growth We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests natural lashes. Our mission is to be the premier lash salon in the Houston area that provides gorgeous, custom lash looks while protecting the health and integrity of our guests' natural lashes. We take pride in offering a personalized guest experience in an upscale, relaxing, and sanitary atmosphere. Our ideal candidate is passionate about providing exceptional customer services for our guests. We are committed to promoting a positive and work environment and culture. This is your opportunity to be part of a growing, successful, supportive, and collaborative team on the leading edge of the fastest growing beauty service. We cant wait to meet you

"The best part of working with The Lash Lounge Washington Ave. Is to see how happy and beautiful the clients feel, providing excellent customer service is the key goal starting with the front desk." - Front Desk Associate, Victoria Toledo

WHO WE ARE LOOKING FOR:
We are looking for a highly motivated and experienced Front Desk Sales Associate with an outgoing personality for our salon. THIS IS A SALES POSITION. Your focus will be on converting potential customers into clients, selling memberships (which saves our guests so much money), and providing an excellent customer experience for all guests. You will report directly to the General Manager. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you

RESPONSIBILITIES:
  • Increase membership and retail sales by pitching membership and other services and promotions offered
  • Warmly greet clients and inform the assigned stylist of their arrival
  • Provide an excellent customer experience
  • Contribute to group operations, such as inventory maintenance
  • Maintain a clean and inviting environment
  • Book and confirm appointments via phone and text
  • Process transactions with attention to detail (cashless salon)
  • Inform clients of all salon policies and enforce (verbal and written)
  • Navigate (LMS) outbound call to leads
  • Meet required weekly and monthly sales goals
  • Collect and upload waivers, consult forms, and other documents to clients profiles
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new package services, retail products, discounts, membership monthly perks,
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage all email, phone, and text communications

REQUIRED SKILLS:
  • 3-5+ years high end service or membership sales experience
  • Strong attention to detail
  • Knowledge of the lash industry is a plus
  • Growth mindset; "can-do attitude
  • Ability to multitask in a fast-paced environment
  • Ability to work weekends and evenings as needed
  • Reliable transportation
  • Experience with MindBody Software is a plus
  • Strong marketing and sales abilities
  • Excellent customer service and skills
  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • Exceptional time management and organizational abilities.
  • Coachable and willing to learn
  • Attend all mandatory staff meetings
  • Knowledge of the beauty industry is a plus

WHY JOIN OUR TEAM?
  • Hourly wage + Commissions on sales
  • Ongoing business and sales training provided
  • Career growth and development opportunities
  • Discounts on retail products
  • Performance-based bonuses and incentives
  • Team Based Salon Environment