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Front Desk Agent All Shifts
4 weeks ago
- Greeting and assisting guest
- Handling a variety of administrative support tasks
- Providing outstanding customer service
- Make Reservations
- Check-in &/or Check-out guest
- Breakfast Serving
- Keeping Lobby Clean
- Laundry
We are looking for a qualified receptionist to welcome and greet guest with a smile while handling a variety of tasks, such as faxing, taking and routing phone calls, check-in or check-out guest. Make, Change or Cancel reservations.
A good job candidate must be professional and friendly, especially when dealing with clients. Excellent service is a must for great customer experiences.
Responsibilities Front Desk:
- Welcoming and greeting guest
- Performing safety checks
- Directing clients around the area if asked (Must know the general area around the hotel)
- Answering and forwarding phone calls
- Making, Changing and or Canceling Reservations
- Copying, faxing and performing other administrative tasks
- Laundry
- Serving and reloading breakfast items (this is only required if you work during 7am-3pm Shifts) and only during Breakfast hours
- Keeping the Lobby and area clean and well-organized
- Providing delightful customer service
- Dealing and Handling customer service with a smile
- its a plus if you have experience with using Hotel Property Management Systems
- Holidays, weekends and occasional overtime
- Excellent written and verbal communication skills
- Great telephone communication skills
- Great organizational skills
- Good computer skills, including competency in Microsoft Office programs
- Good time-management skills
- Customer-centric approach
- Professional and friendly disposition
- Ability to work in a team
- Willingness to assist colleagues with administrative tasks
- Experience as a front desk agent is a plus
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