DR Front Desk Agent/Front Desk Shift Manager
3 weeks ago
Job Number:
req5437
Job Title:
DR Front Desk Agent/Front Desk Shift Manager
Number of Openings:
1
Job/Employment Type:
FT
Country:
USA
State/Province:
New York
City:
Niagara Falls
Job Category:
Hotel Operations
Career Level:
Experienced
Level of Education:
High School Diploma/GED
Years of Experience:
1-3 years
Position Description
The Front Desk Agent (Primary position) or VIP Services Representative (primary position) oversees the front desk operations of the hotel, ensuring the highest level of customer service satisfaction to all patrons and guests of the Casino and Hotel while maximizing room revenue and occupancy, is called upon to fill the Front Desk Shift Manager (Secondary position) when needed. The Front Desk Shift Manager assists with daily front desk and bell/door service activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. In the absence of the Director of Hotel Operations and Front Desk Manager, the incumbent assumes the position of "Manager on Duty". All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
Position Requirements
Education/Experience:
- Must be 18 years of age or older upon employment.
- High school diploma or equivalent required.
- Minimum one (1) year hospitality/guest services and/or front desk experience required.
- Minimum one (1) to two (2) years front desk/hospitality supervisory experience required.
- Knowledge of the casino industry preferred.
- Must have good knowledge of the surrounding community in order to provide general information and directions to guests.
- Must possess basic math skills necessary to accurately calculate and process guest payments.
- Must have proficient computer/PC skills.
- Must have excellent customer service skills.
- Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
- Ability to write routine correspondence and to speak effectively to the public, employees and customers.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
- Must be capable of operating office equipment including, but not limited to, PC and hotel systems software. Requires repetitive motion of hands and wrists.
- Light lifting.
- Required to stand and walk for long periods.
- Must be able to effectively understand and communicate to candidates and employees.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
- Must be able to be approved for and maintain a valid Gaming license.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
- Work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
- Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
- Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.
-
Front Desk Agent All Shifts
6 days ago
Niagara Falls, United States Days Inn & Suites Full timeResponsibilities Front Desk: Greeting and assisting guest Handling a variety of administrative support tasks Providing outstanding customer service Make Reservations Check-in &/or Check-out guest Breakfast Serving Keeping Lobby Clean Laundry Front desk Job Description: We are looking for a qualified receptionist to welcome and greet guest with a smile while...
-
Front Desk Agent
6 days ago
Niagara Falls, United States Courtyard by Marriott - Niagara Falls Full timeJob DescriptionJob DescriptionJob Summary:The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests....
-
Front Desk
1 month ago
Sioux Falls, United States La Quinta Inn and Suites Full timeJob DescriptionJob DescriptionWe are hiring for full time front desk! Apply today at LaQuinta!Are you interested in working for a fun, and fast paced hotel, where every day is different? We are looking for a full time front desk and part time night audit associate! Also looking for someone that can be flexible to work different shifts as well. Come join our...
-
Front Desk Host
2 weeks ago
Sioux Falls, United States Hyatt Place South Full timeJob DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...
-
Front Desk Agent
7 days ago
Sioux Falls, United States Fairfield Inn & Suites Empire Mall Full timeJob DescriptionJob DescriptionJob Description: Front Desk AgentHourly (Non Exempt) PositionGUEST RELATIONSHIPS: Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members1. Effectively greets, responds to and resolves all guest inquiries and problems in a...
-
Overnight Front Desk Agent/Night Auditor
2 weeks ago
Columbia Falls, United States Xanterra Parks & Resorts, Inc. Full timeLive. Work. Explore. as a part of our Front Desk team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environm Night Auditor, Front Desk, Agent, Auditor, Overnight, Night Shift, Hotel
-
Hotel Front Desk Guest Service Representative
2 months ago
Sioux Falls, United States Staybridge Suites Empire Mall Full timeJob DescriptionJob DescriptionJob descriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...
-
Hotel Front Desk Associate l Post Falls, ID
3 weeks ago
Post Falls, United States Avenue5 Residential, Inc. Full timeWe're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If Hotel, Front Desk Associate, Front Desk, Associate, Fall, Hospitality, Property Management
-
Front Desk Associate
6 days ago
Falls Church, United States Onelife Fitness Full time** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT013514 Showing 1 location **Job Details** **Description** **Summary Objective:** Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates...
-
Front Desk Agent
7 days ago
Boyne Falls, United States Bluegreen Resorts Full timeJob Description Mountain Run Resort, located in Boyne Falls, MI is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Starting from $16.00/hr , Bi Weekly Pay Schedule: Full-Time, varying shifts (am, mid, pm), includes a weekend shift Location: 3230 Mountain Edge Road Boyne Falls, MI 49713 Be part of a team committed to...
-
Hotel Front Desk
1 week ago
Niagara Falls, United States Hamister Group Full timeHyatt Place Niagara Falls, the premier hotel and events destination in Niagara Falls New York, is looking for enthusiastic hospitality professionals to join our Front Desk / Guest Services Team! Full and part-time opportunities are available. Hotel or restaurant customer service experience is required. We offer competitive pay based upon experience, as well...
-
Hotel Front Desk
7 days ago
Niagara Falls, United States Hamister Group Full timeHyatt Place Niagara Falls, the premier hotel and events destination in Niagara Falls New York, is looking for enthusiastic hospitality professionals to join our Front Desk / Guest Services Team! Full and part-time opportunities are available. Hotel or restaurant customer service experience is required. We offer competitive pay based upon experience, as well...
-
Front Desk
6 days ago
Sioux Falls, United States Holiday Inn Express & Suites - Southwest Full timeJob DescriptionJob DescriptionThe Holiday Inn Express & Suites Southwest is IMMEDIATELY hiring full time Front Desk.The hotel is open seven days per week. Schedules will be Saturday-Friday. You MUST be able to work weekends and holidays.An upscale limited service hotel is now hiring for Full Time Front Desk personnel. Must be available to work weekends and...
-
Front Desk/Host
1 week ago
Sioux Falls, United States Dave & Buster Full timeJob Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...
-
5112 - Front Desk Supervisor 10 Front Office
6 days ago
Falls Church, United States The Westin Tysons Corner Full timeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...
-
Front Desk Receptionist
6 days ago
Cuyahoga Falls, United States Barsan Family Dental Full timeJob DescriptionJob DescriptionOur office is looking for a full time front desk receptionist with experience in the dental field. We are a Fee For Service dental office that offers a perfect work/ life balance as well as benefits. Having front desk experience is ideal with knowledge of computers and technology but we are willing to train the right individual!...
-
Front Desk Agent
1 week ago
Sioux Falls, United States Hilton Garden Inn- Downtown Full timeJob DescriptionJob DescriptionRole Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. Responsible for other duties as assigned. Politely...
-
Front Desk Agent
1 month ago
Sioux Falls, United States Hegg Companies Full timeJob DescriptionJob DescriptionRole Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. Responsible for other duties as assigned. Politely...
-
Front Desk
4 weeks ago
Wichita Falls, United States U.S. Dermatology Partners Full timeJob DetailsJob LocationWichita Falls-Call Field - Wichita Falls, TXPosition TypeFull TimeJob CategoryHealth CareDescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data...
-
Front Desk Agent
1 day ago
Boyne Falls, United States Bluegreen Vacations Corporation Full timeMountain Run Resort, located in Boyne Falls, MI is seeking a Front Desk Associate. Hiring Immediately, apply today! Compensation: Starting from $16.00/hr , Bi Weekly PaySchedule: Full-Time, varying shifts (am, mid, pm), includes a weekend shiftLocation: 3230 Mountain Edge Road Boyne Falls, MI 49713 Be part of a team committed to creating lasting vacation...