Front Desk Agent All Shifts

2 weeks ago

Niagara Falls, United States Days Inn & Suites Full time
Responsibilities Front Desk:
  • Greeting and assisting guest
  • Handling a variety of administrative support tasks
  • Providing outstanding customer service
  • Make Reservations
  • Check-in &/or Check-out guest
  • Breakfast Serving
  • Keeping Lobby Clean
  • Laundry
Front desk Job Description:

We are looking for a qualified receptionist to welcome and greet guest with a smile while handling a variety of tasks, such as faxing, taking and routing phone calls, check-in or check-out guest. Make, Change or Cancel reservations.

A good job candidate must be professional and friendly, especially when dealing with clients. Excellent service is a must for great customer experiences.
Responsibilities Front Desk:
  • Welcoming and greeting guest
  • Performing safety checks
  • Directing clients around the area if asked (Must know the general area around the hotel)
  • Answering and forwarding phone calls
  • Making, Changing and or Canceling Reservations
  • Copying, faxing and performing other administrative tasks
  • Laundry
  • Serving and reloading breakfast items (this is only required if you work during 7am-3pm Shifts) and only during Breakfast hours
  • Keeping the Lobby and area clean and well-organized
  • Providing delightful customer service
  • Dealing and Handling customer service with a smile
  • its a plus if you have experience with using Hotel Property Management Systems
  • Holidays, weekends and occasional overtime
Receptionist Job Requirements:
  • Excellent written and verbal communication skills
  • Great telephone communication skills
  • Great organizational skills
  • Good computer skills, including competency in Microsoft Office programs
  • Good time-management skills
  • Customer-centric approach
  • Professional and friendly disposition
  • Ability to work in a team
  • Willingness to assist colleagues with administrative tasks
  • Experience as a front desk agent is a plus

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