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Hotel Front Desk Supervisor
4 months ago
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to help lead our already fantastic team. You’ll be responsible for leading the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have supervisory skills and enjoy providing excellent customer service, apply today
Compensation:$17 - $20 hourly
Responsibilities:- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Generate occupancy reports and compile financial information for the general manager
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Must possess a high school diploma or equivalent certification (GED)
- Showcase exceptional multitasking, communication, and management skills
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Experience with MS office and bookkeeping skills desired
- 1 year of previous experience working in the hospitality industry
Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas/Ft. Worth Metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.
Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds. For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee. Our culture, in large measure, accounts for our extraordinary performance.
