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Front Desk Representative

2 months ago

Savannah, Georgia, United States HEI Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Guest Services: Greet guests with a warm and welcoming smile, providing accurate information about hotel amenities and services.
  • Registration and Check-In: Process guest arrivals, verify identification, and assign rooms according to hotel policies and availability.
  • Communication: Respond to guest inquiries, resolve issues, and provide assistance with requests in a timely and professional manner.
  • Financial Transactions: Handle cash, credit card transactions, and other forms of payment, ensuring accuracy and security.
  • Room Assignments: Make informed decisions about room assignments based on guest preferences and hotel availability.
  • Problem Resolution: Address guest complaints and concerns, using effective communication and problem-solving skills to resolve issues.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and maintain a positive work environment.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred, but not required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in using computer systems.
Benefits

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and opportunities for career growth and development.